Engineering Manager, IAM Platform; Ops, SRE & AI Enablement

Career Area: Technology, Digital and Data

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Engineering Manager, IAM Platform (Ops, SRE & AI Enablement)

We are seeking a strategic Engineering Manager to lead our Identity and Access Management (IAM) Platform team. This role is responsible for the stability and evolution of our identity ecosystem, transitioning from traditional operations to a modern Site Reliability Engineering (SRE) model. You will lead the charge in using deep observability, pervasive automation, and AI-driven capabilities to create a frictionless and secure identity experience.

• Operational Leadership: Manage the overall health and security of the global identity infrastructure. Serve as the final point of escalation for complex identity issues and lead comprehensive post-incident reviews to ensure long-term platform stability.

• SRE & Observability: Establish a comprehensive observability strategy. Implement advanced monitoring, logging, and telemetry to gain deep insights into platform performance and user behavior, enabling the team to resolve issues before they impact the business.

• Engineering & Automation: Drive a "platform-as-product" mindset. Replace manual workflows with automated, code-driven processes for identity lifecycle management, configuration, and deployments to eliminate operational toil.

• AI & Innovation: Lead the integration of AI and Machine Learning into the identity stack. Explore and implement intelligent solutions for automated threat detection, risk-based access control, and streamlining governance processes.

• Strategic Mentorship: Manage and develop a high-performing team of engineers. Foster a culture of engineering excellence where automation is the default and technical debt is proactively managed.

• Experience:
  
  Significant background in Identity & Access Management or Infrastructure Engineering, with dedicated experience in leadership or management capacity.
• Modern Engineering Mindset: A strong advocate for SRE principles, with a proven ability to move teams away from manual ticketing toward automated, scalable systems.
• Observability Advocate:
  Expert-level understanding of how to use telemetry and data to drive engineering decisions and maintain high availability.
• Identity Expertise:
  Deep technical knowledge of identity protocols, authentication frameworks, and authorization models in distributed environments.
• Automation Focus:
  Experience architecting automated solutions for complex workflows and infrastructure provisioning.

• Background in software development (e.g., Python, Go) for building custom platform tooling.
• Experience implementing "Zero Trust" architecture principles.
• History of leading large-scale platform migrations or digital transformation initiatives.

• The location for this role is Dallas TX, Nashville, TN or Peoria, IL.
• Relocation assistance is available.
• This role requires 5 days onsite.
• Sponsorship is NOT available.

• Budgeting: Knowledge of organization's budget process; ability to apply policies and practices for planning and administering a budget.
• Planning:
  Tactical, Strategic
  :
  Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
• Risk Management: Knowledge of processes, tools, and techniques for assessing and controlling an organization's exposure to risks of various kinds; ability to apply knowledge of risk management appropriately to diverse situations.
• Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for…