Technical Writer

Technical Writer – Operational Process & Governance Documentation

Irving, TX

Corner Stone Technology Talent Services (TTS) is seeking a senior-level Technical Writer in Irving, TX who specializes in documenting operational processes, governance frameworks, and cross-functional business workflows within complex organizations.

This is not a general content-writing role. We are looking for a structured, analytical professional who understands how business operations function at scale and can translate that complexity into clear, standardized, enterprise-grade documentation.

• Operational Process Documentation
• Document end-to-end workflows across business functions such as HR, Legal, Administration, Financial Operations, and Corporate Services.
• Break down complex operational processes into logical, structured documentation.
• Capture governance models, approval chains, compliance checkpoints, and decision matrices.
• Convert institutional knowledge into formalized, repeatable operational playbooks.
• Workflow Modeling and Visual Documentation
• Develop professional process maps, swimlane diagrams, and data flow diagrams using MS Visio.
• Illustrate interdepartmental dependencies, handoffs, and escalation paths.
• Visually represent governance and oversight structures with clarity and precision.
• Advanced MS Word Documentation
• Build complex, structured documents using advanced MS Word capabilities including styles, formatting hierarchies, cross-references, dynamic tables of contents, indexing, and version control best practices.
• Ensure documentation consistency, clarity, and scalability across departments.
• Conduct structured stakeholder interviews to extract accurate and complete process details.
• Ask targeted, analytical questions to uncover operational gaps and clarify execution steps.
• Serve as a bridge between business units and leadership teams.
• Translate fragmented or informal workflows into cohesive documentation frameworks.

• Demonstrated experience documenting operational workflows, SOPs, or governance procedures.
• Advanced proficiency in MS Visio, including process mapping and data flow modeling.
• Advanced proficiency in MS Word, including structured document development.
• Strong analytical thinking with the ability to deconstruct ambiguous processes.
• Excellent collaboration and communication skills.
• Ability to work calmly and professionally in a busy, cross-functional environment.
• Writing samples of operational guides or process documentation are required.
• Preferred Experience
• Experience documenting processes in finance operations, including retirement or benefits administration.
• Exposure to compliance-driven or regulated environments.
• Experience working within enterprise-scale organizations.
• Ideal Candidate Profile
• You approach documentation as operational infrastructure, not just written content.
• You are process-oriented, detail-focused, and business-minded.
• You are comfortable engaging senior stakeholders and navigating complex organizational structures.
• You bring structure to ambiguity and create documentation that is practical, executable, and sustainable.

Corner Stone Technology Talent Services partners with enterprise organizations to deliver high-impact technology and operational professionals. We understand how governance, compliance, and operational design intersect, and we align experienced professionals with environments where their expertise creates measurable value.