Product Designer - Design Systems Consultant

Overview

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization.
• In this position, you'll work within a cross-functional team where you'll influence product and design decisions and help scale design practices across the enterprise through design systems and emerging AI-enabled workflows.
• You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research, UX strategy, and the application of emerging technologies such as generative AI.

• Contribute to and evolve design system artifacts, patterns, and documentation while identifying opportunities to leverage AI to improve scalability, consistency, and efficiency across the design system.
• Explore, prototype, and advocate for the use of AI tools and workflows within UX design processes, enabling teams to automate repetitive tasks and enhance design quality and speed.
• Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
• Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions, including exploring AI-enabled approaches to accelerate design and development workflows.
• Collect, analyze, present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
• Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
• Communicate effectively with all team members to get work done.
• Design the visual style, interface and interaction flow of applications and experiences that adhere to and evolve design system standards, patterns, and scalable design practices.
• Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking, information architecture, and opportunities for reusable patterns and AI-assisted design workflows.
• Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
• Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease‑of‑use and comprehension of designs and ideas.
• Lead end‑to‑end UX design processes, from ideation through execution.
• Mentor and guide other Designers to foster growth and collaboration.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 3+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience working closely with Engineers from inception through implementation in an agile environment
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
• Experience in responsive, adaptive and accessible designs
• Experience with design for mobile app (iOS and Android), desktop and web applications

• Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
• 5+ years of experience as a UX practitioner with a background in user experience design, interaction design or similar
• Experience with accessibility standards, including WCAG 2.0+ compliance, localization and inclusive design
• Experience working with or contributing to design systems, including creating reusable patterns, documentation, and scalable design solutions
• Proven ability to work in Product and Design Ops environments to meet evolving…