Content Automation and GenAI – Engagement Lead | Telecommunications

About the Role

• We are seeking a Manager, Generative AI & Content Transformation to join our Content workstream, supporting a Telecommunications client. This leader will help shape how GenAI is applied to modernize content operations, improve workflows, and enable next‑generation marketing and customer communications.
• The ideal candidate brings Telecommunications and/or adjacent industry experience, combined with in‑house agency or content studio experience, GenAI fluency, consulting experience, and a strong understanding of digital and content operations at scale.
• This is not an AI engineering role. It is a client‑facing role for someone who can translate AI capabilities into business‑ready solutions and confidently guide teams and senior stakeholders.
• As a Manager, you will serve as a strategic advisor—leading components of solution development and playing a hands‑on role in delivering tailored, high‑impact client solutions for a Telecommunications client.

• Serve as a trusted advisor and primary engagement lead for a Telecommunications client, translating GenAI concepts into clear, actionable recommendations.
• Lead and support delivery of content automation and GenAI initiatives—including pilots, POCs, and scaled implementations—across marketing, digital, and customer experience use cases for the client.
• Partner closely with near‑shore and offshore teams to enable delivery, optimize ways of working, and drive transformation outcomes.
• Identify opportunities to expand GenAI‑enabled content and marketing solutions within the client engagement.
• Support business development activities related to the Telecommunications account, including RFP responses, proposal development, solutioning, and case studies.
• Contribute to thought leadership, client workshops, and strategic planning discussions focused on GenAI and content transformation for Telecommunications.

• Lead cross‑functional teams across strategy, content, technology, and scaled delivery operations supporting the Telecommunications client.
• Manage and mentor junior team members, fostering a culture of curiosity, experimentation, and continuous learning.
• Apply a working knowledge of Agile and iterative delivery methodologies to structure work and drive results across complex, client‑centric engagements.

• Maintain a strong conceptual understanding of GenAI and automation capabilities across the content technology ecosystem as applied for a Telecommunications client.
• Evaluate and differentiate major platforms and tools (e.g., OpenAI, Google Gemini, Microsoft 365 Copilot, Writer, Adobe Firefly, ChatGPT, Adobe Workfront, Adobe Experience Manager).
• Rapidly assess emerging AI tools and recommend solutions aligned to the client’s needs, including data, security, and scalability considerations.
• Translate AI and GenAI concepts into clear, client‑friendly language for stakeholders across marketing, digital, IT, and customer experience teams.
• Stay ahead of trends in AI, content technologies, and next‑generation marketing within the Telecommunications landscape.

• Assess end‑to‑end content ecosystems for the Telecommunications client, including content creation workflows, governance, CMS/DAM platforms, metadata, taxonomies, and operations at scale.
• Partner with content strategy, technology, and operations teams to reimagine content processes using GenAI, automation, and modern content platforms.
• Support development of content modernization roadmaps for the client, in partnership with broader Accenture capability teams.
• Help design scalable content workflows and operating models enabled by platform and generative AI.

• 7+ years of client engagement and delivery experience in an in‑house agency, content studio, or consulting model supporting Telecommunications or adjacent client industry engagements.
• Hands‑on experience evaluating and applying content automation or AI tools in real‑world business contexts.
• Experience delivering GenAI pilots or POCs (not necessarily as a technical builder).
• Strong understanding of…