Order Management Specialist

Job Summary

Perform troubleshooting on all insurance claims and other order types and assist to identify and execute various enhancements to all order management processes. Ensure compliance with all company and business policies and administer all and ensure appropriate order flow. This is an onsite role in our Irving TX facility with a schedule of Monday - Thursday, 6AM – 4.30PM.

• Manage all communication with Materials, Operations, and Fulfilment centers to satisfy and process all insurance orders, ensuring timely shipment within SLA.
• Use the current warehouse management system (Oracle) to modify, migrate, and push orders to facilitate order flow until shipment.
• Verify all order lines, prepare daily reports, manage shipment, and respond to inquiries for status orders, resolving any issues.
• Monitor and evaluate order issues and resolve them using available tools.
• Work with the Purchasing department to resolve escalations for claims that cannot be satisfied based on current stock availability.
• Generate multiple reports to communicate priorities and urgency to other departments, such as priorities needed to satisfy backorders and receive daily priorities for kitting.
• Conduct technical research for existing claims needing migration of current models and execute those migrations to satisfy claims within SLA.
• Coordinate with the Planning Department on devices that need to be prioritized from production lines for all programs.
• Ensure FIFO is followed to satisfy older claims and move orders from Entered status into Booked status when appropriate.
• Create feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish data to stakeholders.
• Create reports of status, pending shipment, and overall status of claims at a model level for all programs, outlining action items needed to fulfill and troubleshoot orders.
• Perform other duties as assigned.

• High School Diploma or equivalent. BS/BA in a technical field preferred.
• 2+ years of distribution and logistics background.
• MS Excel proficiency for managing large amounts of data.
• MS Word proficiency for creating basic documents and reports.
• Good communication skills to interact and influence others.
• Oracle experience a plus.
• Experience in inventory control, material management, or movement of more than 2 years desired.

Occasional bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, proximity to moving machinery, and office machinery.

Regularly sit at a desk and operate standard office equipment such as a computer and phone. Occasional standing, walking, lifting, carrying, and moving up to 40 pounds.

Specific vision abilities: close vision and ability to adjust focus; ability to talk, hear, and use hands and fingers to handle, feel objects, tools, or controls.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

$19.08 - $30.53

Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.