Senior Product Designer

• This job is a member of the Digital Customer Experience team within the Customer Experience Organization.
• We're a multidisciplinary UX team that drives the user experience for our customer and employee facing applications.
• In this position you'll work within a cross‑functional team where you'll influence product and design decisions with ownership of initiatives from inception through implementation.
• This role can sit in the product focused on delivering value to product teams or in Design Operations focused on standards and process to scale design across the enterprise.
• You'll get to showcase your experience and knowledge in interaction / visual design information architecture user research and UX strategy.
• This list is intended to reflect the current job but there may be additional essential functions and certainly non-essential job functions not referenced.
• Management will modify the job or require other tasks be performed whenever it is deemed appropriate observing any legal obligations including any collective bargaining obligations.
• Influence outcomes and Product Owner decisions based on UX best practices design principles and research using agile methodologies.
• Collaborate with Engineering to find the most effective expedient and efficient way to implement solutions.
• Collect analyze present and action feedback and manage changes to UX deliverables.
• Present work clearly and compellingly to stakeholders leveraging storytelling and presentation skills.
• Provide timely status updates including work left to do issues and risks using project management tools like Rally Jira Aha! etc.
• Communicate effectively with all team members to get work done.
• Design the visual style interface and interaction flow of applications and experiences that adhere to design standards and the patterns of a design system.
• Develop conceptual diagrams wireframes visual mockups and prototypes that consider systems thinking and information architecture.
• Create research strategies based on desired outcomes and develop usability test plans scripts and scenarios for prototypes.
• Ensure designs are responsive and adaptive for both desktop and mobile platforms.

• Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline or equivalent experience or training - 3 years of experience as a UX practitioner with a background in user experience design, interaction design or similar.
• Experience working closely with Engineers from inception through implementation in an agile environment.
• Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries.
• Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms - Experience in responsive adaptive and accessible designs.
• Experience with design for mobile app iOS and Android, desktop and web applications.

• Master’s degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline or equivalent experience or training.
• 5 years of experience as a UX practitioner with a background in user experience design, interaction design or similar.
• Experience with accessibility standards including WCAG 2.0 AA compliance localization and inclusive design.
• Ability to adopt and contribute to design systems and promote design standardization across the enterprise.
• Proven ability to work in Product and Design Ops environments to meet evolving organizational needs.

Strong skills in modern design and prototyping tools Figma, Adobe CC, etc.

• Advanced analytical skills dealing with complex data problems and implementing sustainable solutions.
• Strong organizational skills and the ability to label classify and intelligently build flows and wireframes for complex computer applications are a plus.
• Ability to manage multiple concurrent projects and communicate effectively with non-technical users.
• In-depth understanding of both qualitative and quantitative research methods.
• Strong understanding of user-centered design principles and a solid grasp of trends in web and app design.
• Familiarity with emerging technology such as generative AI and spatial computing.
• Proficiency in using project management tools Rally, Jira, Aha! etc. to track progress and report status.
• Storytelling and presentation skills to effectively communicate design decisions.