Production Support - Assistant Vice President

Citi is a leading global bank that provides a wide range of financial products and services to consumers, corporations, governments, and institutions.

• Provides technical and business support for users of Citi Applications, resolving issues to enhance stability, efficiency, and effectiveness.
• Maintains application systems that have completed development and are running in daily operations.
• Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service‑level expectations.
• Performs start‑of‑day checks, continuous monitoring, and regional handover.
• Conducts same‑day risk reconciliations.
• Develops and maintains technical support documentation.
• Identifies ways to maximize the potential of applications.
• Assesses risk and impact of production issues and escalates to business and technology management in a timely manner.
• Ensures storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with development and production support areas to prioritize bug fixes and support tooling requirements.
• Participates in application releases, from development, testing, and deployment into production.
• Engages in post‑implementation analysis to ensure successful system design and functionality.
• Considers implications of technology application to the current environment and identifies risks, vulnerabilities, and security issues; communicates impact.
• Ensures essential procedures are followed and helps define operating standards and processes.
• Acts as a liaison between users/traders, interfacing internal technology groups and vendors.
• Raises problems to appropriate technology and business teams while adhering to service‑level agreements.
• Actively advises or coaches new or lower‑level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Owns support project items covering stability, efficiency, and effectiveness initiatives.
• Performs other duties and functions as assigned.
• Operates with a limited level of direct supervision.
• Exercises independence of judgment and autonomy.
• Acts as SME to senior stakeholders or other team members.
• Assesses risk when business decisions are made, demonstrates consideration for the firm’s reputation, and drives compliance with applicable laws, rules, and regulations.

• 5-8 years of experience in an Application Support role.
• Experience in Incident Management and Problem Management.
• Production Support, Build & Release Management.
• Experience with Red Hat Open Shift, Shell/Python scripting.
• Application troubleshooting, usage guidance, and technical queries.
• Experience with operating systems such as Linux & UNIX.
• Knowledge of Java, JSP, Servlets, and Web Sphere technologies.
• Experience installing, configuring, or supporting business applications.
• Some programming language experience and willingness/ability to learn.
• Advanced execution capabilities and ability to adapt quickly to changes and re‑prioritization.
• Effective written and verbal communication, including the ability to explain technical issues in simple terms to non‑IT staff.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/experience of Problem Management tools.
• Good all‑round technical skills.
• Effectively shares information with other support team members and technology teams.
• Ability to plan and organize workload.
• Consistency in clear and concise written and verbal communication.
• Ability to communicate appropriately to relevant stakeholders.

• Bachelor’s or university degree in Computer Science, Systems Engineering, or an equivalent field.

Job Family Group: Technology

Job Family: Applications Support

Time Type: Full time

Primary

Location:

Irving…