AI Solutions and Delivery Lead

Company Overview: Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs. Our managed inventory programs are designed to support manufacturing OEM's with their engineered production material specifications, fulfillment, and quality requirements.

AI Solutions and Delivery LeadBenefits: Gexpro Services offers a comprehensive benefits package that includes:

• Competitive compensation
• Medical, dental, vision, life insurance and pet insurance
• Flexible Spending Accounts
• Employee assistance program and Health wellness programs
• 401(k) immediately with a competitive match
• Several paid holidays and paid time off that includes personal, sick and vacation time.

AI Solutions and Delivery LeadResponsibilities

The AI Solutions and Delivery Lead serves as a strategic and execution-focused partner to business leaders, identifying and delivering applied AI solutions that improve operational performance, decision-making, and productivity.

This role works cross-functionally to translate business challenges into AI-enabled solutions and leads initiatives from concept through deployment and adoption. The position requires a balance of strategic thinking, hands-on execution, and change leadership to drive measurable business outcomes and embed AI into core workflows across the organization.

Activities include:

• Identify, scope, and prioritize AI use cases aligned to business value and strategic objectives.
• Lead end-to-end delivery of AI initiatives, from concept through pilot and scaled deployment.
• Translate operational pain points into AI-enabled workflows, copilots, automations, and decision-support tools.
• Partner with IT, vendors, and business stakeholders to integrate AI solutions into existing systems (i.e. Microsoft 365, ERP platforms).
• Support development of AI use cases, including Microsoft 365 Copilot, internal agents and ERP-adjacent solutions.
• Drive process simplification & continuous improvement projects with a focus on EBITDA and working capital impact.
• Work with field leadership to identify and execute process gaps and simplification opportunities.
• Define plans to deliver change in 1-3 month increments, using agile methodologies to delivery incremental improvements in quick time periods.
• Drive strategic initiatives aimed at improving business KPIs through defining the issue, analyzing and prioritizing root causes, making improvements, and verifying results. Examples include, but not limited to,
  • Faster, simpler, more accurate order entry in QAD by utilizing data uploads and automation enhancements.
  • Improve branch efficiency by preventing vendor PO Variances and customer invoicing disputes.
  • Drive implementation of efficiency tools like Smartsheet, MS Teams, etc.
  • Warehouse space and throughput optimization
  • Digital and mechanical automation

• Gain the "hearts and minds" of employees globally to change the way they work and improve the top/bottom line and customer service.
• Utilize technical tools (Python, SQL, etc.) to streamline processes and gain productivity
• Engage and collaborate with customers, suppliers, field leaders, and executives on right course of action to solve business problems and meet objectives.
• Influence the functional support / branch teams to change the way they work to better service customers and partner with suppliers.
• Gather data on existing process, where the top problems are, and show improvement results after positive changes are made

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Gexpro Services.

Required Skills:

• Experience leading at least one AI/ML/LLM-enabled project from concept through deployment with measurable business outcomes
• Strong project and program management capabilities
• Proven ability to translate ambiguous business problems into actionable solutions
• Experience working cross functionally within the business and with external partners
• Process improvement mindset.
• Comfortable with data, analytics, and solution design
• Experience driving change management and user adoption
• Executive-ready communication and presentation skills
• Working knowledge of enterprise systems (Microsoft 365, ERPs, etc.).
• Minimum of three years of experience in project management, process improvement or related roles
• Analytical, effective problem solver,…