DSS- TDAG; Transient Device Admin Group

Position: DSS- TDAG (Transient Device Admin Group)
Key Responsibilities to include but are not limited to:

Deliver world-class IT support to onsite and remote end users

Independently resolve complex, break/fix issues in person or via telephone Troubleshoot Windows 10 Microsoft Office 2021;
Outlook, Excel, Word, PowerPoint, iOS & Android operating systems, Internet/Intranet, VPN, Multiple Security Applications, SCCM, Workspace One, Scripting, Active Directory, Webex and Printing. Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed.

Provide smart hands support for network and voice services

Provide recommendations regarding new technologies to better support all executives, and users

Acts as a resource for IT projects and initiatives in other functional areas as needed

Receive and respond to incoming requests in a timely manner including occasional after-hours support per SLA requirements.

Follow set procedures for logging, reporting, and statistically monitoring desktop operations

Manage secured cyber asset inventory.

Maintain and adhere to compliance policies

Create / update documentation, reports and SOPs for compliance

Job Requirements:

Bachelor's degree or equivalent experience (i.e. 7+ years' experience in an IT technical role)

7+ years' experience in desktop hardware, operating systems, smartphones, and printers.

7+ years' experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)

7+ years' experience in business communication platforms such as messaging, video conferencing, telephony etc.

Basic/Advance knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus

Hands-on troubleshooting experience with the ability to perform under intense scrutiny

Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills with a focus on executive level support

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Ability to research and test new technologies and solutions

Time management and organizational skills

Preferred

Skills:



A+, Network+, Security+, or other similar Microsoft certifications