Production Support

Position: Production Support - 6159183
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Key Responsibilities:

+ L3 Production Services Lead is able to work independently and drive resolution of complex issues.

+ Strong analytical skills required to determine root cause of technical issues.

+ Must be able to think broadly about technical issues and correlate current conditions, historical trends and issues, and general incident triage techniques to pinpoint technical issues.

+ Must have a firm grasp on day-to-day use of Linux.

+ Previous experience working with Hadoop.

+ Experience writing SQL to query data required.

+ Previous experience with an application performance monitoring tool (Introscope, App Dynamics, Dynatrace) required.

+ Must be able to create and modify utility scripts written in bash, Power Shell, etc.

+ Must have previous experience with Splunk or another log aggregation tool.

+ Must have previous experience analyzing root cause for complex technical incidents.

+ Enjoys solving problems.

+ Detail oriented and organized.

* This role requires working onsite with the client 3 days per week in Plano, TX or Pennington, NJ
* Basic Qualifications:

+ Minimum 5 years of work experience with at least 3 years in Production Support, Performance Testing, and/or related technical environment

+ Minimum 3 years working in a Linux environment

+ Minimum 3 years analyzing log data in Splunk

+ Minimum 3 years performing root cause analyze of complex technical issues

+ Minimum 2 years working with Hadoop, Hive, Spark

+

Experience with one or more of the following:
App Dynamics, Introscope, Dynatrace

+ Scripting experience in Bash and/or Power Shell

+ Associate's Degree

Preferred Qualifications:

+ Ability to analyze Java heap and thread dumps strongly preferred

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 06/12/2026.Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here:

Accenture Flex Jobs ()

Role Location
Hourly Salary Range

California                                           $44 to $54/hr

Cleveland                                           $44 to $54/hr

Colorado                                             $44 to $54/hr

District of Columbia                          $44 to $54/hr

Illinois                                                   $44 to $54/hr

Maryland                                            $44 to $54/hr

Massachusetts                                 $44 to $54/hr

Minnesota                                          $44 to $54/hr

New York                                           $44 to $54/hr

New Jersey                                        $44 to $54/hr

Washington                                       $44 to $54/hr

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1  or send us an email or speak with your recruiter.

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