Principal Engineer - Platform Engineering & Production Support

Title:

Principal Engineer - Platform Engineering & Production Support

Location:

401 W Las Colinas Blvd Irving, TX

Alternate Locations:
Charlotte, NC or Minneapolis, MN

Duration: 12 months

Work Engagement: W2

Work Schedule:

3 days in office/2 days remote

Benefits on offer for this contract position:
Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

We are seeking a Principal Engineer within the Platform Engineering team. This individual must be Day 1 ready, comfortable operating in fast-paced, production-critical environments, and capable of balancing multiple competing priorities.

The ideal candidate is a seasoned Dev Ops and Site Reliability Engineering (SRE) professional with strong hands-on expertise in observability, incident management, and cloud platforms (Open Shift). This role will play a leading part in supporting production systems, preventing outages, and improving system reliability through automation, intelligent monitoring, and modern SRE practices.

Team Overview:

This role supports a critical Platform Engineering team responsible for stabilizing, scaling, and operating applications as they move toward and beyond production release. The team plays a key role post-deployment, ensuring reliability, performance, and operational excellence across a broad application portfolio.

This is not traditional infrastructure support. It is application-focused production engineering, requiring deep technical expertise, proactive issue prevention, and strong ownership of application health in cloud-native environments.

Responsibilities:

* Lead production support efforts across a portfolio of 20+ applications, ensuring stability, performance, and rapid issue resolution

* Design, build, and maintain advanced monitoring, alerting, and observability dashboards using tools such as Splunk, Grafana, App Dynamics, Prometheus, and SPLOC

* Proactively identify production risks through gap analysis, anomaly detection, and predictive alerting, preventing incidents before they occur

* Troubleshoot complex production issues across distributed microservices environments, driving reduced MTTR through deep technical expertise

* Drive adoption of modern SRE practices, including automation, AIOps, and intelligent monitoring

* Support applications running on Open Shift and cloud-native platforms, with a strong focus on reliability, scalability, and resiliency

* Collaborate closely with development teams during release cycles, providing production-readiness guidance and operational support

* Participate in a 24x7 on-call rotation, demonstrating urgency, ownership, and accountability during incidents

* Mentor and guide engineers, helping elevate team capabilities in SRE, Dev Ops, and platform engineering

* Act as a trusted technical leader, able to rapidly shift priorities and manage competing demands in high-pressure environments

Qualifications:

* Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

* Strong background in platform engineering and production support

* Hands-on experience with:

* Red Hat Linux

* Open Shift and Kubernetes

* Java and Python

* Microservices architectures and Spring Boot

* Experience designing and maintaining observability dashboards, including:

* Grafana

* Splunk

* SPLOC

* App Dynamics

* Experience with observability alerts, incident response, and on-call support, leveraging tools such as:

* AIOps platforms

* Service Now

* Big Panda or similar incident management tools

* Experience with:

* React.js

* Apache

* Kafka

* Relational databases

* Strong understanding of distributed systems, cloud-native platforms, and microservices-based architectures