Application Support Analyst

If you enjoy solving problems, collaborating with business and technical teams, and making a real impact, this role is for you! The Application Support Analyst will be at the center of critical systems that power retail and distribution operations, ensuring everything runs smoothly while continuously improving processes. This is a hybrid-remote, direct-hire position located in Irving, TX.

Up to $85K

• Medical, dental, and vision with employer contributions
• Healthcare FSA & telehealth options
• Paid vacation, sick leave & holidays
• Life & AD&D insurance, plus multiple 401(k) plans
• Ongoing learning and development programs

• Deliver production support for core business applications, including Salesforce, Sterling OMS, BY WMS, Boomi, and related systems.
• Own and manage production support tickets, investigating, troubleshooting, and resolving issues with a strong focus on user experience
• Partner closely with business stakeholders to understand issues and deliver practical solutions
• Collaborate with a global team (onshore + offshore) to track, prioritize, and resolve incidents
• Ensure all tickets and requests meet SLA commitments while maintaining high-quality documentation
• Perform root cause analysis and identify opportunities for system and process improvements
• Escalate complex issues to Level 3 support when needed and follow through to resolution
• Contribute ideas to improve workflows, reduce recurring issues, and enhance system reliability

• 3+ years of hands-on application or production support experience
• Experience supporting retail, distribution, ERP, and/or supply chain systems
  • Salesforce, Sterling OMS, Blue Yonder preferred
• Strong troubleshooting skills with a structured, analytical approach
• Experience working with ticketing systems like Service Now
• Ability to manage multiple priorities in a fast-paced environment
• Clear, professional communication with both technical and non-technical users