Director, Product Monitoring Engineering II

Category:

Job Schedule:

Full time

Posted Date: T13:56:16+00:00

Job Shift:

:

Summary:

The Senior Director of Monitoring Engineering is a strategic technical leadership role responsible for architecting, scaling, and driving the execution of ADT's next-generation, AI-powered "Monitoring as a Service" platform. This leader oversees Development teams to deliver resilient, cloud-native monitoring services that integrate AI/ML, IoT orchestration, and human-in-the-loop operations. Reporting to the VP of Platform Product and Engineering, this role ensures ADT's monitoring services are proactive, predictive, and prioritize customer safety.

Duties and Responsibilities:

* Platform Strategy and Evolution:
Architect and lead the transition to a cloud-native, microservices-based platform capable of ingesting billions of daily IoT events across sensors and cameras.

* AI and ML Engineering:
Partner with Data Science to product ionize models for event classification, object detection, and anomaly prediction while building robust AI Ops pipelines.

* Human-in-the-Loop Systems:
Design AI workflows that balance automation with human empathy, implementing real-time feedback loops and AI-assisted incident management tools.

* Technical Leadership:
Lead the planning and deployment of cloud-native services, enhancing $CI/CD$ pipelines and automation tools to boost developer agility and code quality.

* Operational Excellence:
Define platform-wide SLOs/SLIs for latency and uptime, overseeing multi-region, fault-tolerant infrastructure across AWS, GCP, or Azure.

* Innovation and Experimentation:
Develop digital twin simulations and "AI Experience Labs" to prototype and test multimodal AI applications in real environments.

* Risk Management:

Proactively identify and mitigate technical and scheduling risks while establishing operational policies and procedures.

* Additional duties as assigned.

Skills and

Competencies:

* Technical Expertise:
Deep engineering knowledge across cloud-scale architectures, real-time streaming, microservices design, API development, and AI/ML system life cycles.

* Strategic Leadership:
Proven ability to manage high-performing, distributed teams and align technical initiatives with financial and business objectives.

* AI-Native Thinking:
Passion for creating AI systems that augment human intelligence and provide personalized security experiences.

* Communication:
Effective at influencing and aligning stakeholders at all levels, from IT to business leadership.

* Analytical Problem-Solving: A data-driven approach to decision-making, combining creative prototyping with rigorous experimentation.

* Supervisory:
Oversees a diverse team of platform engineers, ML specialists, and works closely with Enterprise Architecture.

Minimum Qualifications:

* Education:

Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field.

* Professional

Experience:

20+ years of professional experience, with at least 10+ years in engineering and a track record of launching B2B or B2C products.

* Leadership

Experience:

5+ years leading distributed teams and managing technical leaders.

* Technical Mastery:
Proficiency in container orchestration (Kubernetes, Docker), Infrastructure as Code (Terraform), and modern cloud infrastructure.

Preferred Qualifications:

* Industry

Experience:

Prior experience in security, smart home, or IoT industries.

* Internal Tenure: 10+ years of experience specifically at ADT.

* AI Integration:
Experience integrating GenAI, LLMs, or multimodal AI into customer-facing products.

Los Angeles Applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants:
Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at  to learn more.