Senior Site Reliability Engineer

Location

Charlotte, NC;
Irving, TX;
Chandler, AZ

12+ Months (Extension Converts or Direct Hire)

Hybrid work schedule

$70/hr on W2 + Benefits

Seeking a senior engineer for L2/L3 application and middleware production support with an SRE mindset (shift from reactive to proactive reliability) across VM and container‑adjacent/Open Shift (OCP) environments. The role owns incident response, problem management, and runbook‑driven operations, and drives observability, automation/IaC, compliance guardrails, and CI/CD‑integrated operational automation to reduce toil and improve stability/MTTR.

• L2/L3 escalation and recovery; reliability signals & alert quality; blameless post‑incident learning.
• Logs, metrics, traces, dashboards, and actionable alerting.
• Infrastructure‑as‑code and config‑as‑code.
• Standardized automation (status, start, stop, restart).
• Intelligent automation / AI‑assisted ops with guardrails.
• Drift and compliance checks & remediation.
• CI/CD integration.
• Runbooks and operational documentation.
• Embed SRE practices: define reliability signals, improve alert quality, drive blameless learning, and prioritize systemic fixes and toil reduction.
• Implement and continuously improve observability across applications and middleware to improve detection, diagnosis, and MTTR.
• Design, develop, and maintain IaC and config‑as‑code for VM‑based and container‑adjacent workloads, including Open Shift (OCP) enablement.
• Build and support automation for operational actions across middleware components to enable safer self‑service and reduce dependency bottlenecks.
• Integrate AI/agent‑based approaches into workflows for triage assistance, predictive signals, and automated remediation guardrails.
• Monitor configuration drift, support automated compliance checks, and implement remediation patterns aligned with enterprise change management, security, and risk controls.
• Integrate infrastructure and operational automation with CI/CD pipelines for repeatable, auditable deployments and safer rollouts.
• Support core platform components that enable applications and container platforms, including ingress patterns, load balancing integration, and shared supporting services.

• 4+ years of Systems Engineering or Technology Infrastructure/Operations Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of application and/or middleware production support in complex, high‑availability environments, including incident response and problem management with strong root cause discipline.
• 4+ years of hands‑on automation and configuration management experience (Ansible preferred or similar) and strong scripting skills (Python, Bash, Power Shell, or similar).
• 4+ years of Linux administration (RHEL preferred) and/or Windows Server administration supporting enterprise production workloads.
• 4+ years of Git‑based version control practices, including pull requests and peer review, focused on repeatability and code quality.
• Experience with infrastructure‑as‑code concepts, modular design, and environment consistency.
• Experience supporting hybrid/private cloud platforms and container‑adjacent hosting models; familiarity with Open Shift (OCP) or Kubernetes‑based platforms.
• Experience implementing SRE operating practices (reliability metrics, reduction of manual toil, continuous improvement via post‑incident learnings).
• Experience supporting common middleware platforms and shared services; ability to build automation patterns that standardize operational actions and reduce manual intervention.
• Familiarity with enterprise observability and operational support practices (service health dashboards, alert engineering, actionable telemetry).
• Exposure to responsible AI usage in operations (security, validation, accuracy, and appropriate guardrails for automation/agents).
• Strong cross‑functional communication skills and experience operating in regulated environments.

• Deliver assigned operational engineering and automation outcomes with a strong focus on stability, resiliency, and measurable toil reduction.
• Participate in on‑call rotations and operational support coverage as required.
• Follow enterprise change management, risk, and compliance processes.
• Continuously improve platform reliability and automation maturity through standardization, documentation, and repeatable delivery.
• This position offers a hybrid work schedule.
• This position is not eligible for visa sponsorship.
• Relocation assistance is not available for this position.
• Flexibility to work in a 24/7 environment, including weekends and holidays.
• Flexibility to frequently be on call beyond normal working hours.