Service Manager Trainee

Grapevine Suite 425 8505 Freeport Irving, TX 75063, USA

$28 – $34 / hour

• Eligible for profit sharing which is based on department profitability and individual performance
• Training and development, as well as opportunities to grow within the organization

• Rotate through temporary assignments in each dealership and related Field Support Office departments to obtain a complete picture of day-to-day duties and responsibilities of all departments and the importance of teamwork within our dealerships.
• Perform day-to-day duties and responsibilities including learning relationship development, sales skills, product knowledge, inventory management, company computer systems, processes and procedures.
• Learn how to efficiently coordinate, schedule, and manage Service Technician’s time while maintaining the work order process, and to communicate with the customer regarding quotes, job status, and scheduling.
• Perform any other special duties as requested by field management and/or other department personnel to ensure customer satisfaction.
• Demonstrate a willingness to learn.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

• Must possess a technical aptitude
• Strong customer service skills
• Must be a self-starter, self-directed, and disciplined
• Strong organizational skills
• Must have critical thinking skills
• Strong communication and interpersonal skills
• Proficient computer skills, including Microsoft Office
• Limited travel as needed throughout the 6-9 month program

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.