Lead Systems Operations Engineer - IT Capacity Governance

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer - IT Capacity Governance.

In this role, you will:

* Execute the Capacity Governance suite of control activities, ensuring compliance with enterprise governance risk, and control requirements

* Manage the capacity breach lifecycle, including identification, escalation, tracking, and remediation of capacity-related breaches

* Drive continuous improvement by identifying and enabling automation opportunities within Capacity processes, improving efficiency, strengthening control execution consistency and reducing operational risk

* Lead onboarding of infrastructure products into Capacity Governance Frameworks, coordinating across Product Engineering and platform teams

* Serve as the Technical Lead across Product Engineering, Development and Operations, translating requirements into actionable execution, driving alignment across teams

* Drive capacity reporting governance, ensuring accuracy, completeness and consistency of metrics used for monitoring and decision-making

* Support and lead targeted reviews, audits and risk related engagement activities:
Internal/External Audit, IRM, Targeted Reviews. Including walkthroughs and delivery of complete and accurate evidence

* Build and maintain strong stakeholder relationships and influence across all levels in and outside of immediate department.

* Drive remediation activities to address control gaps, implement corrective actions and ensure sustainable risk and control outcomes

* Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements

* Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.

Required Qualifications:

* 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

* 2+ years of Risk Management or Business Controls experience

* 5+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting

* 5+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience

* 5+ years of technical experience with IT Infrastructure Operations including Database, Middleware, Network, Operating Systems, Servers and Storage Devices

* 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, App Dynamics, Dynatrace, Google logging, Elasticsearch, Splunk, Git Hub, Big Panda and Service Now.

Desired

Qualifications:

* 5+ years of experience in Process automation, machine learning engineering, data engineering, Software engineering, and building pipelines automation

* Experience executing control activities within a capacity governance or infrastructure governance environment

* Experience managing or supporting Capacity Governance Processes including reporting, monitoring and breach management

* Experience leading and managing cross-functional onboarding or compliance efforts across infrastructure or product teams

* Recent and demonstrated ability to influence management on technical or business solutions

* Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems

* Experience in leading / facilitating analysis of current systems and problem identification and resolution

* Experience with configuring and supporting application capacity and performance modeling for server/server less assets and network devices in advanced capacity planning and modeling tools such as Helix Continuous Optimization or True Sight Capacity Optimization by BMC

* Strong knowledge and experience with deploying automations at scale in cloud environments such as GCP or Azure

* Understanding of Agile practices and ability to work with Agile teams to define and track user stories

* Excellent verbal, written, and interpersonal communication skills. Ability to articulate technical solutions to both technical and business audiences

* Proven ability to understand and communicate effectively about technical, complex compliance standards and policies

* Ability to work independently and as part of a high-functioning, collaborative team of professionals, including the ability to form relationships at all levels of the organization.

Job Expectations:

* Ability to work on-site at approved location / hybrid

* Relocation assistance is not available for this position

* This position is not eligible for visa sponsorship.

Posting End Date:

17 Jun 2026

* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All…