QA Manager

Job Title

QA Manager

On-site, Irving, TX

We are seeking an experienced QA Manager to lead quality engineering governance for a large-scale SAP and enterprise testing transformation program. This role will serve as the primary on-site quality leader responsible for overall testing governance, stakeholder management, operational oversight, capacity planning, and quality delivery coordination across integrated testing and automation work streams. The QA Manager will act as the central governance lead between client leadership and delivery teams, ensuring quality objectives, testing priorities, operational risks, and execution plans are aligned to release and business outcomes.

• Program Governance & Leadership: lead overall QA governance for the engagement across integrated testing, automation operations, and quality engineering work streams; serve as the primary on-site quality leadership contact for client stakeholders; establish governance cadence, reporting mechanisms, risk management processes, and escalation protocols; drive quality planning aligned with program release cycles and enterprise delivery milestones; manage quality operating model and ensure alignment across onshore and offshore teams.
• Stakeholder Management: partner with client program leadership, business stakeholders, architecture teams, and delivery leads; facilitate executive governance meetings and quality reviews; communicate program risks, issues, dependencies, and mitigation actions clearly to stakeholders; support release decision forums with quality status and recommendations.
• Operational Oversight: lead workload prioritization and quality demand planning across work streams; oversee capacity forecasting, utilization management, and resource alignment; monitor execution against agreed priorities and quality objectives; ensure delivery teams maintain quality standards, timelines, and governance discipline.
• Risk & Issue Management: identify quality risks across testing, automation, environments, data, and releases; drive issue resolution and escalation management; coordinate cross-functional remediation actions for critical quality blockers; ensure proactive quality governance and issue prevention.
• Continuous Improvement: drive QA process maturity, operational optimization, and governance best practices; lead retrospective reviews and quality improvement initiatives; support toolchain governance and quality engineering process enhancement.

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
• 12+ years of QA and testing experience
• 6+ years in QA leadership or test governance roles
• Strong SAP testing program governance experience
• Experience managing enterprise-scale testing programs in complex transformation environments
• Experience working in hybrid onshore and offshore delivery models

• QA governance and test management
• SAP testing lifecycle expertise
• Release planning and quality risk management
• Capacity planning and resource governance
• Executive stakeholder management
• Program reporting and metrics governance
• Defect and issue management
• Quality engineering leadership

• Experience with SAP S/4
  
  HANA transformation programs
• Exposure to Tricentis Tosca, qTest, Live Compare, Neo Load
• Managed services delivery experience
• Experience in enterprise QA operating model transformation

• Leadership
• Executive communication
• Decision-making
• Governance discipline
• Risk management
• Client relationship management
• Cross-functional collaboration