Lead GCO​/GIO Service Manager

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The Lead Solution Manager is a senior technology partner supporting McKesson’s General Counsel Organization (GCO) and Global Impact Organization (GIO). This role operates at an enterprise level, translating business strategy into scalable technology solutions and driving a multi‑year roadmap aligned to risk management, compliance, and operational excellence.

This position sits at the intersection of business and IT, owning solution architecture, portfolio alignment, and service maturity across a complex set of corporate functions including Legal, Compliance & Ethics, Corporate Affairs, Enterprise Quality, and Global Security.

• Strategy &
  
  Roadmap:
  
  Define and execute a multi‑year technology roadmap aligned to business priorities, regulatory needs, and enterprise standards
• Stakeholder Leadership: Partner with senior leaders as a trusted advisor; drive alignment between business goals and technology investments
• Portfolio & Demand Management: Lead intake, prioritization, and governance of initiatives to maximize business value and risk mitigation
• Service Management: Advance service maturity through standardization, service health monitoring, and continuous improvement practices
• Solution Architecture: Own end‑to‑end architecture, ensuring scalable, secure, and integrated solutions across the enterprise landscape
• Governance & Performance: Establish KPIs, monitor service performance, and drive data‑informed improvements
• Vendor Oversight: Lead vendor strategy, RFPs, and delivery governance to ensure quality, compliance, and long‑term sustainability

• Degree or equivalent and typically requires 10+ years of relevant experience. Less years required if has relevant Master’s or Doctorate qualifications

• Experience: 10+ years of experience in IT service management, product management, business relationship management, or business‑facing IT Architecture roles
• Executive Presence: Experience partnering with senior leaders and delivering enterprise technology initiatives
• Strategic Thinking & Execution: Ability to translate complex business strategies into actionable technology roadmaps
• Executive Communication: Strong ability to communicate complex concepts clearly to senior leadership and influence decisions
• Enterprise Architecture Acumen: Deep understanding of system integration, data flows, and scalable design
• Service Management Expertise: Strong knowledge of ITSM/ITIL principles, service modeling, and operational governance

• Experience supporting Legal, Compliance, Risk, or Corporate Affairs functions
• Knowledge of governance, risk, and compliance (GRC) platforms
• Experience in regulated industries (healthcare, pharma, financial services)
• Advanced degree preferred

Our Base Pay Range: $145,400 - $242,300. The compensation package is determined by performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation such as an annual bonus or long‑term incentive opportunities may be offered. For more information regarding benefits at McKesson.

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including those with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact the appropriate email address for accommodations.

Join us at McKesson!