ServiceNow Product Analyst
Listed on 2026-06-27
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IT/Tech
IT Business Analyst, Systems Analyst
Service Now Product Analyst
Location:
Irving, TX (Las Colinas Preferred) Work Arrangement:
Hybrid
We are seeking a highly motivated Product Analyst to join our Service Now Core Platform AI Innovation Team. This role sits at the intersection of AI governance, product delivery, and platform innovation, helping drive the successful implementation of AI-powered capabilities across the Service Now ecosystem.
The ideal candidate will possess strong analytical and communication skills, an understanding of AI-assisted technologies such as Microsoft 365 Copilot and Generative AI tools, and the ability to engage effectively with stakeholders ranging from engineers to executive leadership. This individual will serve as a key liaison between product, engineering, architecture, risk, and governance teams to ensure AI use cases are properly defined, governed, prioritized, and delivered according to enterprise standards.
Key Responsibilities- Support the intake, evaluation, and lifecycle management of AI use cases across the Service Now platform.
- Ensure AI initiatives align with enterprise governance, risk, compliance, and production readiness standards.
- Gather, document, and refine business requirements by asking insightful questions and engaging stakeholders at all organizational levels.
- Facilitate traceability and governance processes for AI-related initiatives from ideation through deployment.
- Coordinate activities across multiple Service Now tenants, development teams, and business stakeholders.
- Support Agile delivery processes including backlog refinement, sprint planning, user story readiness, testing coordination, and release preparation.
- Partner with engineering, architecture, product management, and governance teams to identify dependencies and mitigate delivery risks.
- Assist in validating AI solutions against defined business requirements and enterprise standards.
- Track initiative progress, action items, risks, and dependencies while providing regular updates to leadership.
- Contribute to the development and adoption of AI governance frameworks, processes, and best practices.
- 3+ years of experience as a Product Analyst, Business Analyst, Product Owner, or related role.
- Strong understanding of Generative AI concepts, AI-assisted productivity tools, and prompt engineering fundamentals.
- Experience using AI tools such as Microsoft 365 Copilot, ChatGPT, or similar AI-enabled platforms.
- Ability to effectively gather requirements and translate business needs into actionable user stories and delivery plans.
- Exceptional verbal and written communication skills.
- Strong stakeholder management skills with the ability to interact confidently with Directors, Vice Presidents, Product Leaders, and Technical Teams.
- Excellent analytical, organizational, and problem-solving capabilities.
- Experience working within Agile/Scrum environments.
- Ability to manage multiple priorities in a fast-paced, highly collaborative environment.
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