ServiceNow ITSM Business Analyst
Listed on 2026-06-27
-
IT/Tech
Systems Analyst, IT Consultant, IT Business Analyst, Data Analyst
Job Title
Learning, with deep expertise, the customer designed ITSM processes of Incident, Problem, Change, Knowledge, and Request Management and related integrations, service catalog, and service portal.
Conducting end-to-end Service Now testing of transformed Customer ITSM processes in SIT, UAT, and Production environments.
Documenting technical testing and end-user UAT testing scenarios including identifying required CMDB data to support testing.
Creating UAT testing scenarios for automated testing frameworks (ATF).
Troubleshooting and triaging failed UAT test scenarios and documenting any defects uncovered Testing of defects/stories in SIT.
Conducting application and implemented business process demonstrations and trainings to end-users and stakeholders Conducting one-way and two-way live and recorded interactive training sessions for small, medium, and large audiences including preparation of material and voice-overlays.
Creating procedures and training material for end-users.
Performing post-migration hyper-care for end-users.
Other ITSM business analyst / process needs as identified by management.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).