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IoT Product Support Analyst: Escalations & Insights
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-01
Listing for:
Orion180
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Orion
180 is looking for a Product Support Analyst based in Irving, Texas. The successful candidate will manage L2/L3 escalations for technical issues, collaborating with engineering and customer experience teams. This position requires a minimum of 2-4 years of relevant technical support experience and a bachelor’s degree in a technical field.
The role includes building knowledge bases, troubleshooting runbooks, and delivering customer education on installation requirements. Orion
180 offers a dynamic work culture and comprehensive benefits.
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