Right Fax Consultant

Job Description

• Windows Server and Windows OS administration
• Active Directory (users, groups, permissions)
• General understanding of networking concepts such as IP, DNS, and TCP/IP.
• Right Fax EFM (Enterprise Fax Manger)
• Right Fax Fax Printer client and driver
• Right Fax shared account Delegate management, and routing methods and associated file types.
• Ability to read logs and follow troubleshooting procedures.
• Exposure to Open Text Right Fax, XMedius, or other fax/document systems.
• Experience supporting MFPs, printers, or scanning workflows.
• Basic familiarity with SQL Server concepts or troubleshooting.

• Monitor Right Fax environments for system health, queue backlogs, transmission errors, and service availability.
• Perform basic Right Fax administrative tasks, including:
• User and group management
• Fax number assignments
• Permissions and delegation changes
• Respond to incidents and service requests related to fax delivery, image routing, and client connectivity.
• Escalate complex issues to senior engineers with appropriate diagnostics and documentation.

• Investigate common Right Fax issues such as:
• Failed or delayed fax transmissions
• Client connectivity problems
• Imaging or routing errors
• Collect logs and diagnostic data from Right Fax, Windows Event Viewer, and basic telephony components.
• Assist with root cause analysis and post incident reviews.

• Assist with patching, service restarts, and scheduled maintenance activities following established SOP’s.
• Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments.
• Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks.

• Provide Tier 1–2 support for end users, including troubleshooting fax submissions from:
• MFPs
• Diem Email and SMTP
• Folder drop workflows
• Communicate clearly with business users regarding fax issues, resolution status, and expected behavior.
• Work with application and infrastructure teams to troubleshoot integration related issues.

• Follow established operational runbooks, escalation procedures, and change management processes.
• Maintain and update documentation for common issues, support procedures, and system configurations.
• Document incident findings and resolution steps for knowledge sharing and continuous improvement.

$110,000- $125,000 a year

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

BACHELOR OF COMPUTER SCIENCE