Container Cargo Claims Coordinator

Legal Claims Coordinator

HMM is looking for a Legal Claims Coordinator to support our growing Claims Department. If you're detail-oriented, organized, and interested in international logistics, this could be a great opportunity for you. In this role, you'll manage cargo claims from start to finish—communicating with customers, collecting documentation, processing payments, and handling recovery efforts. You'll work with a variety of partners including rail companies, truckers, stevedores, and terminals.

Under general supervision, provides support for all bulk and container cargo claims.

Why HMM?

• Impactful Work:
  Be part of a company that shapes the global supply chain while contributing to economic, environmental, and social growth. At HMM, you'll have the opportunity to work with a company committed to being #1 in customer trust, employee satisfaction, and green shipping.
• Career Growth:
  We are dedicated to your development. With mentorship, cross-department training, and career advancement opportunities, HMM invests in your success and professional growth.
• Collaborative Culture:
  Enjoy a dynamic work environment that fosters autonomy while providing continuous support and guidance from leadership to ensure your success and personal development.
• Competitive Benefits: HMM offers competitive compensation packages, health benefits, performance bonuses, 401K, and employee discount programs to support your well-being.
• Work-Life Balance:
  We believe in maintaining a healthy balance. Our generous vacation and floating holidays give you the flexibility to recharge and maintain a fulfilling life outside of work.

• Handle claims from beginning to end, including data entry and document management
• Collect and review claim documentation to support defense or settlement
• Open claims in our system, create reference numbers and maintain an organized claim folder
• Coordinate recovery efforts with third parties (vessel owners, rail companies, trucking firms, etc.)
• Negotiate claim settlements
• Process claim payments with the Accounting Department
• Assist with payment and resolution of claims as requested by our headquarters
• Keep management updated on key claim issues
• Maintain accurate and organized records
• Support the team with other duties as needed

• Strong communication skills and a problem-solving mindset
• Excellent organizational and follow-up abilities
• Detail-oriented, especially when handling important claim documents
• Comfortable using Microsoft Word, Excel, and internal company systems
• Preferred:
  Bilingual in English and Korean

• Experience handling claims (preferably in ocean shipping or property/casualty insurance)
• Bachelor's degree in Business or a related field (preferred)
• 2+ years of experience in the shipping or logistics industry (preferred)

Join HMM and navigate the future of shipping and logistics, where you'll grow alongside an industry leader committed to sustainability, innovation, and excellence.