Lead Systems Operations Engineer - IT Capacity Governance

Lead Systems Operations Engineer - IT Capacity Governance

Wells Fargo is seeking a Lead Systems Operations Engineer - IT Capacity Governance.

In this role, you will:

• Execute the Capacity Governance suite of control activities, ensuring compliance with enterprise governance risk, and control requirements
• Manage the capacity breach lifecycle, including identification, escalation, tracking, and remediation of capacity-related breaches
• Drive continuous improvement by identifying and enabling automation opportunities within Capacity processes, improving efficiency, strengthening control execution consistency and reducing operational risk
• Lead onboarding of infrastructure products into Capacity Governance Frameworks, coordinating across Product Engineering and platform teams
• Serve as the Technical Lead across Product Engineering, Development and Operations, translating requirements into actionable execution, driving alignment across teams
• Drive capacity reporting governance, ensuring accuracy, completeness and consistency of metrics used for monitoring and decision-making
• Support and lead targeted reviews, audits and risk related engagement activities:
  Internal/External Audit, IRM, Targeted Reviews. Including walkthroughs and delivery of complete and accurate evidence
• Build and maintain strong stakeholder relationships and influence across all levels in and outside of immediate department.
• Drive remediation activities to address control gaps, implement corrective actions and ensure sustainable risk and control outcomes
• Resolve moderately complex issues and lead a team to meet existing client needs or potential new clients' needs while leveraging solid understanding of the function, policies, procedures, or compliance requirements
• Lead projects and act as an escalation point, provide guidance and direction to less experienced staff.

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of Risk Management or Business Controls experience
• 5+ years of experience in IT Capacity Management, Capacity Planning, Capacity Design Optimization, Capacity Forecasting, Capacity Reporting
• 5+ year of IT Service Delivery Interface including IT System Monitoring, Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management experience
• 5+ years of technical experience with IT Infrastructure Operations including Database, Middleware, Network, Operating Systems, Servers and Storage Devices
• 2+ years of experience with Enterprise monitoring and visualization tools like Prometheus/Grafana, App Dynamics, Dynatrace, Google logging, Elasticsearch, Splunk, Git Hub, Big Panda and Service Now.

Desired

Qualifications:

• 5+ years of experience in Process automation, machine learning engineering, data engineering, Software engineering, and building pipelines automation
• Experience executing control activities within a capacity governance or infrastructure governance environment
• Experience managing or supporting Capacity Governance Processes including reporting, monitoring and breach management
• Experience leading and managing cross-functional onboarding or compliance efforts across infrastructure or product teams
• Recent and demonstrated ability to influence management on technical or business solutions
• Experience in partnering with developers and architects from other teams to build solutions and resolve system and business problems
• Experience in leading / facilitating analysis of current systems and problem identification and resolution
• Experience with configuring and supporting application capacity and performance modeling for server/server less assets and network devices in advanced capacity planning and modeling tools such as Helix Continuous Optimization or True Sight Capacity Optimization by BMC
• Strong knowledge and experience with deploying automations at scale in cloud environments such as GCP or Azure
• Understanding of Agile practices and ability to work with Agile teams to define…