Desktop Tech II

Level II Desktop Technician – providing onsite support for internal or external customers in resolving first‑level technology issues.

Onsite in Irving, TX

• Diagnoses mechanical, hardware, software, and systems failures, using established procedures.
• Performs service, repair and/or installation of computer products including system hardware and software, MFD printers, PCs, laptops, printers, cell phones, tablets, single‑ and multi‑processor servers, and wired/wireless networking.
• Performs account management and maintenance for various applications and systems, such as creating or modifying user accounts and permissions and performing password resets.
• Consistently documents and updates notes via the appropriate ticketing system to track and monitor issues.
• Communicates with customers at all levels of technical and non‑technical skill sets.
• Provides status updates to end users in accordance with service level guidelines (SLAs).
• Escalates complex and/or high‑priority problems to appropriate support groups (L2 Tech, Manager, etc.).
• Follows all standard operating procedures (SOP) through effective knowledge management.
• Works collaboratively with people across the organization.

• Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
• Knowledge of assigned area required.
• Desktop and/or infrastructure support experience.
• Account‑specific training or certification.
• Technical writing competency.
• Coding/programming competency.
• Cloud & SaaS services competency.
• Sound understanding of customer support, operations, and processes.
• Excellent communication skills, both written and verbal, with stakeholders, leadership, partners, team members, other organizations, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment.
• Strong desire and enthusiasm to serve customers.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of Microsoft Office application suite, including MS Outlook.

The hourly rate for this position is between $17.25–$23.00 per hour (unless the local minimum wage is higher). Payment may vary based on geographic/market location, skills, education, experience, and other qualifications.

• Medical, dental, vision, life, AD&D, and disability insurance.
• Employee Assistance Program.
• Paid holidays (up to 12 days annually).
• Paid time off (minimum 10 days annually, increasing with seniority).
• Paid parental leave (minimum 10 days annually).
• 401(k).
• FSA/HSA pre‑tax benefits.

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.