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Tier 2 SaaS Support Specialist – SQL & Jira
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-13
Listing for:
RollKall
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Roll Kall is seeking a Tier 2 Customer Support Specialist in Irving, TX to handle inbound calls and emails, manage account and workflow support, and perform basic SQL adjustments. You will operate as the next level of triage, resolving issues before escalation to engineering while keeping stakeholders informed.
You will query SQL to investigate data issues, maintain Jira tickets through full lifecycle, and collaborate with engineers and management to drive timely resolutions.
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