CRM Solution Architect

As a CRM Solution Architect, you will be responsible for designing, implementing, and governing robust, scalable solutions that align with business objectives. You will serve as a trusted advisor, connecting business strategy with technical execution while maintaining the integrity of the CRM ecosystem. This role offers the opportunity to drive digital transformation initiatives and mentor future leaders within the ecosystem.

• Solution Design:
  Design scalable, maintainable, and high‑performing Salesforce and CLM solutions that align with enterprise standards.
• Business Process Assessment:
  Assess existing business processes and translate them into effective technical specifications and architecture diagrams.
• Stakeholder
  
  Collaboration:
  
  Collaborate with stakeholders and technical teams to define solution roadmaps and create prototypes or proofs of concept.
• Implementation & Integration:
  Oversee the technical implementation, configuration, and customization of Salesforce solutions and integrations; direct integration efforts using middleware tools and ensure seamless interoperability with other business systems.
• Validation & Performance:
  Validate solutions through testing, performance tuning, and troubleshooting complex technical issues.
• Governance & Best Practices:
  Ensure adherence to security, data governance, and change management policies; promote Salesforce best practices and mentor developers and admins on architecture principles.
• Continuous Improvement:
  Stay current with Salesforce releases and recommend relevant enhancements.

• US Citizenship is required for this position.
• Expertise in Sales Cloud, Service Cloud, and Marketing Cloud.
• Extensive experience with Salesforce development tools including Apex (APIs, Triggers, Classes, Web Services), Visualforce, and middleware integrations.
• Hands‑on experience with Salesforce configuration, Workflow Alerts and Actions, and Approval Workflows.
• Strong background in security and data governance best practices and methodologies.
• Experience with CI/CD pipelines and Dev Ops tools for Salesforce, as well as Salesforce Robotic Testing tools.
• Proven experience mentoring or leading technical teams with measurable growth outcomes.
• Strong communication, collaboration, and analytical skills with a proactive, can‑do attitude.

• Salesforce certifications such as Application Architect or System Architect.
• Experience with CPQ, CLM, or Revenue Cloud.
• Experience in Mule Soft Development.
• Familiarity with Agile methodologies and project management tools.

• Competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts.
• Paid holidays, paid time off, paid volunteer days, paid bonus eligibility.
• Parental leave, military leave assistance, tuition assistance, and scholarship for employee dependents.
• Wellness program, pet and legal insurance, workplace safety benefits, and additional company benefits.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability status, genetic information, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint or investigate any discrimination claim.