Learning Technology Consultant

Learning Technologies Consultant

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

We are looking for an experienced learning technologist who is passionate about transforming the learning function of 7-Eleven. The Learning Technologies Consultant will support and maintain technologies that drive engagement and enhance the learning experiences. The position will also help design and implement best-in-class systems that streamline, deliver, and track internal and external learning curricula. We are looking for someone who can collaborate with our Learning Product Managers and support system users to deliver engaging and innovative solutions that drive behavior change and results throughout the organization.

Key

Duties And Responsibilities:

• Administrator the learning management system including monitoring help desk tickets, determining root causes, and coordinating vendors, IT, and other stakeholders to resolve issues.
• Serve as liaison with IT and other departments to ensure successful deployment of courseware / programs.
• Perform LMS quality control duties including auditing/monitoring LMS data integrity, documenting LMS policies, procedures, and gatekeeping.
• Coordinate with vendors to perform system upgrades and UAT.
• Conduct and evaluate testing to support new course rollouts, implementation of new technologies, and other system updates.
• Maintain system configuration parameters and user roles as needed.
• Support system users, help troubleshoot issues, identify root causes, and drive timely issue resolution - serve as analyst for issues escalated form front line helpdesk support.
• Educate stakeholders in the proper use of the LMS and other technologies to encourage and increase utilization.

Education And Experience:

• 1-3 years, Learning Administration, Learning Technologies (LMS, LCMS, Development Systems, etc).
• Basic understanding of authoring software and other design tools (Articulate, Storyline 2, Adobe Creative Suite, etc.).
• Strong verbal and written communication skills, ability to communicate technical information in a user-friendly way to a variety of audience types.
• Strong technical aptitude, able to learn and understand software applications and perform technical tasks quickly and accurately.
• Customer service mentality with ability to troubleshoot and solve problems.
• Strong organizational skills with the ability prioritize tasks and meet deadlines.