AI Copilot & Omnichannel Solutions Lead
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-16
Listing for:
Caterpillar Brazil
Full Time
position Listed on 2026-07-16
Job specializations:
-
IT/Tech
M365, SharePoint & Power Platform, AI Business & Operations
Job Description & How to Apply Below
Caterpillar Customer Support is seeking a Customer Experience Technology Specialist – AI & Copilot for the Microsoft Dynamics 365 ecosystem. The role blends hands-on Copilot design, Power Platform development, and omnichannel strategy to deliver intelligent automation across global teams.
You will design Copilot Agents, lead adoption, configure IVR and AI workflows, and partner with business units to maximize productivity while maintaining governance and security.
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