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Tier 2 Support Specialist — SQL & Jira; SaaS
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-17
Listing for:
RollKall
Full Time
position Listed on 2026-07-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Roll Kall is seeking a Tier 2 Customer Support Specialist to join our Customer Support team. This role covers the full scope of Tier 1 work—handling inbound calls, emails, and day-to-day platform support independently—plus basic SQL data adjustments and ongoing Jira issue tracking.
The right candidate will dig into root causes, collaborate with engineering, and communicate clearly to keep tickets moving. The ideal person has 3+ years in customer support (SaaS/technical), strong SQL skills, and a
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