Incident Response Coordinator

Incident Response Coordinator

Location:

U.S. Headquarters in Las Colinas, TX (Dallas‑Fort Worth area). Requires in‑office presence three days per week.

The Incident Response Coordinator leads, manages, and coordinates cybersecurity incident response activities, serving as the single point of contact for customers during Incident Response engagements. The coordinator works closely with Incident Response analysts, senior leadership, legal, and other parties to ensure proper service delivery is performed and efficiently executed.

• Lead and oversee all phases of incident management, ensuring effective coordination, communication with stakeholders, expectation management, and successful closure.
• Serve as the single point of contact for incident escalations and status updates.
• Maintain situational awareness across multiple incidents and prioritize response efforts.
• Facilitate cross‑functional collaboration among technical, legal, compliance, and executive teams; organize tasks, tools, objectives, decisions, and actions for reporting and post‑incident analysis; identify and track security posture enhancements for Trend Micro customers; coordinate with internal teams for post‑incident activities.

• 2+ years of experience in incident or project management, SOC operations management, or cybersecurity coordination.

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience).

• Extensive experience directing and coordinating cybersecurity incident response in high‑pressure, fast‑paced environments.
• Strong understanding of security incident response frameworks (e.g., NIST
  800‑61, SANS).
• Excellent organizational and communication skills under pressure.
• Ability to coordinate multiple work streams and stakeholders simultaneously.
• Familiarity with SIEM tools, EDR platforms, forensic processes, and threat intelligence sources.
• Analytical mindset and attention to detail in documenting and tracking incidents.

• On‑call participation during major incidents or outside business hours as required, including weekends and holidays.
• Must be willing to report in‑office 3 days a week.

We encourage applications from all backgrounds and welcome candidates who may not meet every single requirement.

• Comprehensive medical, dental and vision insurance.
• Life insurance.
• Short & Long Term Disability.
• Pre‑partum, maternity, parental and medical leave.
• Mental Health Wellness Program.
• Adoption Assistance.
• Wellness Incentive.
• Pet Insurance.
• 401(k) with company match.
• Paid Time Off.
• 14 Annual Holidays.
• Tuition Assistance.
• Employee Resource Groups.

This position does not offer sponsorship for work permit applications or renewals. Candidates must be authorized to work in the U.S. without the need for employment‑based visa sponsorship, both currently and moving forward. Trend Micro will not sponsor applicants for U.S. work visa status for this role (including H‑1B, L‑1, TN, etc.).

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy, and related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.