Network Engineer - II Security Clearance

Position: Network Engineer - II with Security Clearance
This engineering position supports the activation, migration, modification, and/or troubleshooting of various VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications, and deletions in the company's network and provisioning systems.

Location:

Irving, TX - Join our dynamic team in a vibrant city that offers a blend of cultural, recreational, and professional opportunities, making it an ideal place for career growth and personal development. Responsibilities
* Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
* Process telephone number ports and verify completion.
* Complete new telephone number activations.
* Complete service/TN migrations between different VoIP products.
* Complete the removal of system translations associated with service disconnects.
* Lead customer and vendor activation conference bridges.
* Perform call traces to verify correct end-to-end call routing and troubleshoot and resolve issues as necessary.
* Perform collaborative service installation and troubleshooting activities with peer work groups.
* Drive escalations with the appropriate internal/external teams for resolution.
* Complete all assigned tasks in the company's workflow systems within the required SLA.
* Document detailed notes in applicable engineering systems/applications. Must Have Skills
* Well-versed in overall telecommunications, particularly Voice over IP (VoIP).
* Strong customer service/vendor management experience.
* Willingness to work rotating shifts, including occasional weekends and holidays.
* Ability to obtain a government security clearance. Desired Skills
* Extensive experience with Broadcom/Broadsoft and Sonus switches.
* Experience with routers, switches, firewalls, session border controllers, and connectivity correlation from end-to-end.
* Working knowledge of Cisco Broadsoft/Broadworks.
* Familiarity with IP phones, analog gateways, paging, and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes).
* Working knowledge of Sonus switches and associated network components.
* Working knowledge of Client Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive). Education/Certifications
* Technically aligned Associate's Degree or Bachelor's Degree with one or more years of relative work experience.
* Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).