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Cloud Platform Reliability & Incident Lead
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-18
Listing for:
Caterpillar Brazil
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
SRE/Site Reliability
Job Description & How to Apply Below
Caterpillar is seeking a Digital Technical Support Analyst to ensure platform stability and cloud service reliability. You will own incidents end-to-end, coordinate across engineering and product teams, and drive improvements in runbooks, monitoring, and incident response.
The role emphasizes collaboration, on‑call readiness, and continuous process optimization. The candidate will build runbooks, participate in RCAs, and transfer knowledge to support teams while ensuring operational excellence
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