Network and Infrastructure Support Analyst

## Network and Infrastructure Support Analyst Apply locations:
Irving, TXtime type:
Full time posted on:
Posted Todayjob requisition :
JRLine of Business:
Service & Support Pay Range: $84,900.00 – $
** About Us
** Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
** What You'll Be Doing
*** Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment
* Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
* Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.
* Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.
* Partner with business and IT stakeholders to identify and address operational needs
* Support rollout and adoption of IT standards, processes, and tools across locations
* Track service performance metrics and contribute to continuous improvement initiatives
* Assist with change, incident, and problem management activities
* Work with internal teams and external vendors to support network and new‐site implementations, assisting with deployment activities and resolving technical issues as they arise
* Document procedures, solutions, and operational best practices
** What Are We Looking For
*** Strong working knowledge of IT operations, service management, and network infrastructure support
* Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
* CCNA certification or equivalent experience required.
* Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
* Clear and inclusive communication skills with both technical and non-technical partners
* Ability to manage multiple priorities in a fast-paced, distributed environment
* Experience collaborating across teams to achieve shared operational goals
* Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
* A proactive, customer-focused mindset with attention to detail and follow-through
** Work Environment
** This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.
** What We Offer
*** Competitive base salary
* 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
* Highly competitive benefits programs, including:  + Medical, Dental, and Vision along with Prescription Drug Benefits  + Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)  + AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance  + Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer - Minority / Female / Veteran / Disabled
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