CISO Technical Lead Directory Services Engineer; DS

CISO Technical Lead – Directory Services Engineer (DS) – Updated Services

• Effectively manage Citi’s Active Directory and Hybrid Entra t, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers
• Collaborate with engineering and operational teams to champion and deliver next‑generation products and platforms
• Troubleshoot and resolve complex problems, identifying root causes
• Perform ongoing resolution of customer incident tickets
• Provide senior‑level guidance and support to global engineering partners, focusing on Active Directory, security management, group policies and other Windows/AD-related technologies
• Identify, analyze and own the resolution of repeat incidents leading to permanent resolution
• Maintain and document internal team processes
• Identify opportunities for process improvements and/or define new processes and procedures
• Host cross‑platform and/or cross‑organization calls with stakeholders to drive project delivery and collaboration when appropriate
• Participate in an on‑call rotation, answering calls for outages or major incidents
• Partner closely with risk teams to build systemic processes that help maintain Citi’s system desired state and enforce compliance

• Stable, secure & compliant identity platform operations
• Incident management excellence & problem elimination
• Engineering collaboration & continuous improvement

• Minimum of 5+ years of hands‑on experience supporting multi‑domain Active Directory environments with expert proficiency in Microsoft AD and Entra
• 8+ years of experience supporting Windows Server OS
• Proficiency with LDAP, AD and SSO
• Expertise working with LDAP, Kerberos, DNS, Sites and Services, performance monitoring, AD backup and recovery, Azure AD Connect, Conditional Access Policies, Express Routes, Azure subscriptions and resource groups
• Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration
• Proactive team player who takes initiative to meet goals and drive operational improvements
• Balance tactical and strategic goals into a stable and manageable operational framework
• SQL Server and/or Power Shell scripting experience is a plus
• Ability to adapt communication styles to effectively communicate with senior management, customers and end‑users

Salary Range: $100,000 to $130,000 per year

Bachelor of Computer Science