Network and Infrastructure Support Analyst

Line of Business:
Service & Support

Pay Range: $84,900.00 – $

Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

• Provide day-to-day operational support for country-level IT systems and services with a strong focus on network management in a Cisco CLI environment
• Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations
• Configure and coordinate the installation or replacement of network infrastructure components at remote locations
• Occasional travel within the DFW area and to remote sites within the USA and Canada
• Participate in IT and business-initiated projects
• Partner with business and IT stakeholders to identify and address operational needs
• Support rollout and adoption of IT standards, processes, and tools across locations
• Track service performance metrics and contribute to continuous improvement initiatives
• Assist with change, incident, and problem management activities
• Work with internal teams and external vendors to support network and new‑site implementations, assisting with deployment activities and resolving technical issues as they arise
• Document procedures, solutions, and operational best practices

• Strong working knowledge of IT operations, service management, and network infrastructure support
• Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment
• CCNA certification or equivalent experience required
• Demonstrated ability to analyze network issues, identify root causes, and recommend solutions
• Clear and inclusive communication skills with both technical and non-technical partners
• Ability to manage multiple priorities in a fast-paced, distributed environment
• Experience collaborating across teams to achieve shared operational goals
• Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation
• A proactive, customer-focused mindset with attention to detail and follow-through

This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. It may involve coordinating across time zones, occasional travel, and on-call or after‑hours support aligned with business needs.

• Competitive base salary
• 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
• Medical, Dental, and Vision insurance along with Prescription Drug Benefits
• HSA, HRA, and FSA
• AD&D, Short- and Long-Term Disability Coverage, and Basic Life Insurance
• Paid Bonding Leave
• 15 days of Paid Vacation
• 40 hours of Paid Sick Leave
• 10 Paid Holidays

Equal Opportunity Employer – Minority / Female / Veteran / Disabled