Network and Infrastructure Support Analyst

Network and Infrastructure Support Analyst

Provide day-to-day operational support for country-level IT systems and services with a strong focus on Network management in a Cisco CLI environment

Monitor, analyze, and resolve incidents to ensure stable and reliable IT operations

Configure and coordinate the installation or replacement of network infrastructure components at our remote locations. Occasional travel within the DFW area is required.

Participate in IT and business-initiated projects. Occasional travel to remote sites within the USA and Canada is required.

Partner with business and IT stakeholders to identify and address operational needs

Support rollout and adoption of IT standards, processes, and tools across locations

Track service performance metrics and contribute to continuous improvement initiatives

Assist with change, incident, and problem management activities

Work with internal teams and external vendors to support network and new‑site implementations, assisting with deployment activities and resolving technical issues as they arise

Document procedures, solutions, and operational best practices

Strong working knowledge of IT operations, service management, and network infrastructure support

Minimum 5 years of relevant IT experience in a Microsoft Windows/Cisco networking environment

CCNA certification or equivalent experience required.

Demonstrated ability to analyze network issues, identify root causes, and recommend solutions

Clear and inclusive communication skills with both technical and non-technical partners

Ability to manage multiple priorities in a fast-paced, distributed environment

Experience collaborating across teams to achieve shared operational goals

Comfort working with service management tools, ticketing systems, monitoring platforms, and documentation

A proactive, customer-focused mindset with attention to detail and follow-through

This role operates in a collaborative, hybrid-oriented environment supporting multiple sites and teams. The position may involve coordinating across time zones, occasional travel, and on-call or after-hours support aligned with business needs.

401(k) retirement savings plan with an automatic company contribution as well as matching contributions

Highly competitive benefits programs, including:

Medical, Dental, and Vision along with Prescription Drug Benefits

Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)

AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance

Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled

As part of our hiring process, we may use AI-assisted tools to support the screening and evaluation of candidate applications and interviews. These tools help streamline the initial assessment, but all decisions about candidate advancement are made by human recruiters and hiring managers. While technology supports early steps, every interview will be handled by experienced recruiters and hiring managers to provide a personal touch.

Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital. And it goes beyond cement, aggregates and ready-mixed concrete. Heidelberg Materials North America operates more than 450 locations with approximately 9,000 employees in the U.S. and Canada.