Cloud Storage Analyst

Summary

The Storage Platform Analyst is responsible for supporting and operating enterprise storage environments across data centers and hybrid infrastructure platforms. This role focuses on day-to-day operations, monitoring, provisioning support, and troubleshooting across SAN, NAS, and HCI storage platforms. The ideal candidate is a hands‑on operator with foundational storage knowledge who can execute standard procedures, follow runbooks, and provide reliable L1/L2 support for enterprise storage services.

• Support day‑to‑day operations of enterprise storage environments across SAN, NAS, and HCI platforms.
• Assist with provisioning and management of storage resources including volumes, LUNs, file shares, and exports.
• Perform routine storage administration tasks including monitoring, health checks, capacity tracking, and system validations.
• Support storage platforms including Net App, Dell Isilon (Power Scale), Dell Unity, and HPE Alletra under guidance of senior engineers.
• Assist with SAN operations including basic zoning, masking, and validation of WWPN‑based connectivity.
• Monitor and support storage connectivity types including Fibre Channel (FC), iSCSI, Direct Attached Storage (DAS), and NVMe‑based storage, following established procedures.
• Execute standard operational tasks using runbooks for provisioning, decommissioning, and system updates.
• Monitor performance metrics (IOPS, latency, throughput) and elevate issues that exceed defined thresholds.
• Respond to incidents, alerts, and service requests related to storage systems and elevate complex issues with proper diagnostics.
• Assist with backup, replication, and data protection processes as directed.
• Participate in infrastructure changes, maintenance windows, and system upgrade activities.
• Maintain documentation including runbooks, inventory records, and configuration details.
• Collaborate with server, virtualization, and application teams to support storage‑related requests.
• Ensure adherence to enterprise standards, security policies, and operational procedures.
• Participate in 24x7 on‑call rotation, providing after‑hours support for storage systems and incidents.
• Perform other duties as assigned.

• Foundational knowledge of enterprise storage concepts (SAN, NAS, HCI).
• Familiarity with storage platforms such as Net App, Isilon, Unity, or HPE Alletra.
• Basic understanding of storage connectivity and protocols:
  • Fibre Channel (FC)
  • iSCSI
  • Direct Attached Storage (DAS)
  • NVMe
• Awareness of SAN concepts including WWPN, zoning, and masking.
• Understanding of storage performance basics (IOPS, latency, capacity utilization).
• Ability to follow documented procedures and operational runbooks.
• Strong troubleshooting and problem‑solving skills in a production environment.
• Strong attention to detail and execution discipline.
• Ability to work effectively with cross‑functional teams (compute, network, applications).
• Willingness to learn and grow storage engineering skillsets.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2–5+ years of experience in IT operations, storage support, or infrastructure support roles.
• Exposure to enterprise storage platforms or data center environments.
• Experience supporting production systems and participating in incident response.

• Exposure to Net App, Dell Isilon (Power Scale), Unity, or HPE Alletra platforms.
• Familiarity with SAN environments and storage connectivity concepts.
• Basic scripting or automation exposure (Power Shell, Python, or similar).
• Experience supporting backup or replication processes.
• Familiarity with ITIL practices and change/incident management.

• Net App or Dell/EMC certifications.
• Cloud certifications.
• HCI certifications.

• May require after‑hours, weekend, or off‑shift work during incidents, maintenance windows, or critical business events.
• Participation in a rotating 24x7 on‑call support model is required.
• If applicable, list the travel requirements for the job.
• Hybrid work 4:1, 1 day WFH.

• Light travel, 10%