Enterprise Cloud Platforms Analyst - Windows

Summary

The Windows Platform Analyst is responsible for supporting and operating enterprise compute platforms across a hybrid environment including on-prem data centers and Google Cloud Platform (GCP). This role focuses on day-to-day operations, administration, and support of Windows Server environments, VMware virtualization, and cloud-based compute services. The ideal candidate is a hands‑on operator with foundational technical skills who can execute operational tasks, follow established standards, and support stable, secure, and scalable Windows‑based infrastructure environments.

• Support day‑to‑day operations of Windows‑based compute platforms across on‑prem and cloud environments (GCP).
• Install, configure, and maintain Windows Server systems to support business processing requirements.
• Assist in provisioning, configuration, and maintenance of virtual machines in GCE and VMware environments.
• Support hybrid infrastructure operations, ensuring system availability, performance, and stability.
• Participate in execution of infrastructure builds and migration activities (on‑prem to cloud, cloud‑to‑cloud) under guidance of senior engineers.
• Perform routine system administration tasks including patching, upgrades, monitoring, and troubleshooting of Windows environments.
• Support Active Directory–integrated environments, including user/group management, Group Policy (GPO), and authentication services.
• Execute Infrastructure as Code (IaC) tasks using predefined templates and automation tools where applicable.
• Follow established runbooks for provisioning, incident response, and operational activities.
• Monitor system performance and respond to alerts, incidents, and service requests in a timely manner.
• Collaborate with middleware, application, networking, and security teams to support platform requirements.
• Assist in troubleshooting incidents and perform basic root cause analysis with escalation as needed.
• Maintain accurate system documentation, runbooks, and operational procedures.
• Ensure adherence to enterprise security standards, patching policies, and compliance requirements.
• Manage and support core infrastructure services including internal DNS, DHCP, virtual IPs (VIPs), and load balancing configurations in support of application and platform availability.
• Monitor and maintain DNS zones, DHCP scopes, and IP address allocation to ensure reliable network services.
• Participate in 24x7 on‑call rotation, providing after‑hours support for production systems and incident response.

• Strong working knowledge of Windows Server operating systems (2016/2019/2022).
• Familiarity with Active Directory, Group Policy, DNS, and DHCP services.
• Working knowledge of enterprise DNS, DHCP, VIP (Virtual IP), and load balancing concepts and operations.
• Basic understanding of cloud platforms, preferably Google Cloud Platform (GCP) and Compute Engine (GCE).
• Familiarity with VMware environments (vSphere / vCenter) and virtual machine lifecycle management.
• Understanding of hybrid infrastructure concepts (on-prem + cloud).
• Exposure to automation and scripting (Power Shell preferred).
• Ability to follow operational procedures and implement predefined technical solutions.
• Strong troubleshooting and problem‑solving skills in a production support environment.
• Strong attention to detail and ownership in executing assigned tasks.
• Ability to work effectively with cross‑functional teams across IT domains.
• Willingness to learn and grow across cloud, virtualization, and infrastructure technologies.

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
• 2–5+ years of experience in IT operations, Windows system administration, or infrastructure support roles.
• Hands‑on experience supporting Windows Server environments.
• Exposure to virtualization technologies (VMware preferred).
• Experience working in enterprise IT or data center environments.

• Exposure to Google Cloud Platform (GCP) or other public cloud platforms.
• Experience supporting Active Directory and enterprise identity services.
• Basic scripting or automation experience (Power Shell or similar).
• Experience supporting hybrid (cloud + on‑prem) environments.
• Familiarity with ITIL processes and incident/change management.

• Windows certifications
• Azure, AWS, GCP certifications
• Any technical certifications

• Hybrid: 4 days at office, 1 day from home

• Minimum, 10%