Tier 2 Support Specialist: SQL & SaaS
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-24
Listing for:
RollKall Technologies, LLC
Full Time
position Listed on 2026-07-24
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Roll Kall Technologies, LLC is seeking a Tier 2 Customer Support Specialist to join our Customer Support team in a fast-paced SaaS environment. This role covers Tier 1 duties and adds SQL data tasks, Jira lifecycle management, and ongoing communication with engineering.
You will handle calls and emails, perform root-cause analysis, and document solutions to improve the knowledge base while coordinating with management on trends and blockers.
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