Senior Director, CPM Transformation & Sales Digital Products

Job Title

Senior Director, CPM Transformation & Sales Digital Products

The Senior Director, CPM Transformation & Sales Digital Products is accountable for delivering NAPD's Customer Performance Management (CPM) transformation and serving as the Technology Service Leader for the Sales Digital Products portfolio. Reporting within the NAPD MT Transformation Office, this role leads enterprise technology delivery across strategic commercial transformation initiatives, ensuring technology investments are executed successfully and deliver measurable business value.

The CPM program is a multi-year technology transformation spanning Contract Lifecycle Management (CLM), AI-enabled automation, Data Engineering & Analytics, Global Customer Incentives (GCI), Rebates Waiver Governance, and enterprise systems integration. This leader provides executive oversight for technology delivery, governance, investment management, risk mitigation, and successful execution across all CPM work streams. In addition, this role serves as the accountable Technology Service Leader for the Sales Digital Products portfolio, leading a team of Technology Service Managers responsible for CRM and sales-enabling technologies that support USPD's commercial organization.

As a key member of the NAPD MT Transformation Office leadership team, this leader partners across Technology and the business to drive execution of strategic commercial transformation initiatives and advance the organization’s transformation objectives. Success in this role requires exceptional technology delivery leadership, executive stakeholder management, financial stewardship, and the ability to lead large-scale transformation initiatives while balancing strategic priorities with disciplined execution.

• Own end-to-end technology delivery for the Customer Performance Management (CPM) transformation, ensuring successful execution across scope, schedule, budget, quality, and business outcomes.
• Translate business strategy into an integrated technology roadmap and execution plan spanning Contract Lifecycle Management (CLM), AI-enabled automation, Data Engineering & Analytics, Global Customer Incentives, Pricing, and enterprise integration initiatives.
• Provide technology leadership for CPM solution delivery, partnering with Enterprise Architecture to ensure scalable, secure, and integrated technology solutions that support long-term business objectives.
• Lead cross‑functional technology delivery across engineering, architecture, infrastructure, data, security, business, and vendor teams to deliver strategic transformation objectives.
• Establish executive governance for the CPM transformation, providing oversight of program execution, technology investments, risks, dependencies, financial performance, and business value realization.
• Communicate program health and strategic recommendations to executive leadership.

• Serve as the accountable Technology Service Leader for the Sales Digital Products portfolio.
• Lead, coach, and develop a team of Technology Service Managers responsible for the operational health, lifecycle management, and continuous improvement of the Sales Digital Products portfolio.
• Build a high‑performing Technology Service Management organization through talent development, succession planning, and continuous capability improvement.
• Own the technology roadmap, lifecycle management, investment planning, and modernization strategy across the portfolio.
• Ensure service reliability, operational excellence, and continuous improvement while monitoring service health, platform performance, and customer satisfaction.
• Build strong partnerships across Technology and Business organizations, influencing executive stakeholders and aligning technology investments with business priorities.

• Expertise in leading enterprise technology transformation initiatives from strategy through execution.
• Strong technology delivery governance, financial management, and risk management skills.
• Deep knowledge of enterprise applications, systems…