Manager, Technical Training

The Technical Training Manager is responsible for designing, delivering, and continuously improving training programs and technical documentation for internal service team members and customers within parcel logistics, mail, and warehouse automation operational areas. The role ensures learners are equipped with the knowledge and skills to operate equipment and resolve technical issues efficiently and professionally.

• Develop, own, and continuously improve the technical training strategy, roadmap, and delivery model for internal service teams, OEM partners, and end‑user customers within parcel logistics, mail, warehouse automation, and broader supply chain operations
• Build, lead, coach, and develop a team of technical trainers to ensure consistent, high-quality training delivery, strong facilitation standards, and effective knowledge transfer across audiences and locations
• Partner closely with Sales, Project Management, Engineering, Operations, Field Service, Customer Service, Safety, HR, and customer stakeholders to align training plans with business priorities, project timelines, customer commitments, and operational requirements
• Lead training readiness for new product launches, customer implementations, system upgrades, site start‑ups, go‑lives, and service transitions to ensure technicians, operators, and customers are prepared before deployment
• Develop and facilitate onboarding, certification, refresher, and advanced technical training for internal service team members, OEMs, and customers on parcel logistics, mail, material handling, warehouse automation, and industrial automation systems
• Conduct classroom, virtual, on‑site, and hands‑on training on topics such as barcode scanning and printing devices, route optimization software, automated conveyor systems, sortation equipment, controls, safety practices, troubleshooting processes, and other industrial automation systems and equipment
• Establish and maintain standardized training curricula, role‑based learning paths, skills assessments, technician qualification requirements, and train‑the‑trainer processes to support consistent execution across sites, regions, and customer environments
• Develop and maintain clear, user‑friendly training materials, including SOPs, e‑learning modules, simulation exercises, video tutorials, job aids, equipment operation manuals, installation procedures, troubleshooting guides, and safety protocols for internal teams and external customers
• Create, update, and govern technical documentation and learning content to ensure accuracy, version control, accessibility, consistency, and alignment with current equipment, software, service procedures, customer requirements, and company standards
• Build and maintain a searchable knowledge base of technical solutions, common issues, lessons learned, troubleshooting steps, and best practices for technicians, engineers, customer service teams, and customers
• Track and manage training program costs, training revenue, resource needs, schedules, participation, completion rates, and training records while ensuring programs are delivered on time and within agreed expectations
• Monitor training effectiveness through assessments, LMS analytics, stakeholder feedback, customer feedback, operational KPIs, service metrics, and performance trends to identify gaps and drive continuous improvement
• Use training insights and operational data to improve safety, equipment uptime, first‑time fix rate, troubleshooting capability, technician readiness, service quality, operational efficiency, and customer satisfaction
• Proactively identify training gaps, skill deficiencies, documentation needs, process inconsistencies, and customer‑specific requirements, and partner with leadership to implement corrective actions and scalable improvements
• Ensure all training programs, documentation, and facilitation practices comply with company standards, safety expectations, customer site requirements, and applicable regulatory guidelines, including OSHA‑aligned practices where applicable
• Perform other duties as assigned

• Excellent verbal and written communication skills with the ability to…