Senior Software Services Analyst

Job Posting
The City of Irving Information Technology Department is seeking a qualified individual to join the team to support Fire department software systems. Duties will primarily be serving as a software business analyst – facilitating consultations, implementations, configuration setup, modifications, end user support, vendor facilitations, report writing and upgrades. Duties also include assisting in software system implementation projects and tasks as well as providing for maintenance and upgrade plans of all software systems assigned.

Duties will require excellent communication and phenomenal customer service skills; a quality work ethic; and the ability to be analytical and results oriented, and to interact and facilitate support situations to expected and positive results between department customers and technology vendors. A Bachelor’s degree, or equivalent, from an accredited college or university with major course work in Information Systems or a closely related field;

and a minimum of three years of compatible technology experience required. Experience working with Microsoft and SQL Server based environments, having proficiency with writing SQL scripts and SSRS reports, is preferred. Being able to demonstrate the ability to build SQL stored procedures is a plus. Having hardware break/fix and MDT support competency is a plus. Must have, or be able to obtain, a valid Class C Texas driver’s license.

Schedule will include some weekend and evening hours, including, but not limited to, on-call rotation, with a requirement to fulfill after hours work when assigned. Duties involve access to sensitive Criminal Justice Information Systems (CJIS), which requires that a thorough background check be conducted.