Change Management Analyst – ITSM​/ServiceNow​/CAB​/Power BI

Immediate need for a talented Change Management Analyst – ITSM / Service Now / CAB / Power BI
. This is a 12+ months contract opportunity with long-term potential and is located in Irving, TX

(Onsite).

Job
-17890

Pay Range: $30 - $34/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment.)

• Change Management Support
• Manage the end-to-end lifecycle of Request for Changes (RFC) within Client, verifying data integrity, oversight of change controls for completeness, and adherence to proper authorization paths (mandatory system of record).
• Convene and lead the weekly Change Advisory Board (CAB) meeting, fostering collaborative discussion between engineering teams and business leaders to evaluate deployment readiness.
• Provide review and approval coverage for emergency changes, including requests submitted on evenings and weekends.
• Collaborate closely with change owners to ensure compliance and CAB readiness.
• Maintain a flexible schedule to manage multiple simultaneous changes while preserving service continuity.
• Maintain 6-state compliance (New through Review) on all records in the Client Change module; ensure no records are left abandoned or aged.
• Review scheduled change records weekly for CAB readiness ahead of each meeting.
• Enforce change record hygiene, including proper documentation, field completeness, and timely closure of all in-flight changes.
• Monitor for compliance gaps, flag non-compliant records early, and elevate to the Change Manager as needed.
• Maintain working familiarity with IT business services, including patches, vulnerability updates, releases, and hardware/software changes.
• Data & Reporting
• Assist the Change Manager with preparation and oversight of weekly CAB reports for scheduled changes.
• Conduct trend analysis, including year-to-date comparisons, historical statistics, volume trends, and risk pattern analysis.
• Utilize Excel and Client reporting tools to build dashboards, generate trend forecasts, and deliver actionable insights on process performance.
• Transform raw Client data into clear summaries, actionable insights, and recommendations for leadership.
• Support decision-making through structured statistical analysis of change outcomes and risk scoring.
• Platform Optimization
• Gather, document, and validate change module requirements for process improvements in upcoming Client releases.
• Actively monitor high-volume deployment schedules to identify potential conflicts, minimize operational risk, and prevent service degradation.
• Analyze Client data to identify issues, anomalies, and process gaps.
• Training & Support
• Serve as the team's subject matter expert, delivering guidance, documentation, and hands-on training to users on governance policies and system functionality.
• Maintain rigorous documentation and high data quality within system records to satisfy internal and external audit requirements.

• 2–4 years of experience in IT operations, IT change management, or a related ITSM function.
• Hands-on proficiency with Client, including the Change, Incident, and Problem Management modules; familiarity with CMDB is a plus.
• Working knowledge of ITIL change management practices and Change Advisory Board processes
• Excellent attention to detail and the confidence to push back on technical teams when documentation is incomplete.
• Strong analytical skills; ability to spot trends data into recommendations.
• Strong written and verbal communication skills, with the ability to coordinate across multiple teams and stakeholders.
• ITIL Foundation certification is preferred
• Experience with SQL, relational databases, or reporting pipelines is a plus
• Should be comfortable building reports and dashboards in Power BI

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions.

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