Site Reliability Engineer

Serve as a primary responder for production incidents, ensuring rapid triage, mitigation, and resolution.

• Lead root cause analysis (RCA) and drive long‑term corrective actions.
• Maintain and improve incident response processes, runbooks, and escalation paths.
• Collaborate with engineering, QA, and product teams to prevent recurrence of issues.

• Support and optimize AWS services such as EC2, ECS/EKS, Lambda, S3, Cloud Watch, IAM, RDS, and VPC networking.
• Monitor system health, performance, and capacity across cloud environments.
• Implement infrastructure best practices around reliability, scalability, and cost efficiency.
• Assist with deployments, environment configuration, and CI/CD pipelines.

• Manage and troubleshoot MongoDB clusters, including performance tuning, replication, backups, and failover.
• Diagnose query performance issues and collaborate with developers on schema optimization.
• Ensure data integrity, availability, and recovery readiness.

• Use New Relic, Cloud Watch, and other observability tools to monitor application and infrastructure performance.
• Build dashboards, alerts, and telemetry that provide actionable insights.
• Continuously refine monitoring thresholds to reduce noise and improve signal quality.
• Experience with on-call rotations and 24/7 production environments.
• Work cross-functionally with the various teams in the organization and help establish SLOs and achieve those SLOs.

• 5+ years of experience in SRE, Dev Ops, Production Support, or similar operational roles.

• Strong hands-on experience with AWS services and cloud-native architectures.
• Proficiency with MongoDB administration and troubleshooting.
• Experience with New Relic or similar APM/observability platforms.
• Experience using additional tools like Postman, Intune, and Firebase, Service Now, Cloudwatch.
• Strong understanding of Linux systems, networking, and distributed systems.
• Solid scripting skills (Python, Bash, or similar).
• 5+ years Monitoring and Alarming in all environments and familiar with tools like Mongo Charts, New Relic, Cloudwatch, Service Now.
• Proven experience managing high-severity incidents and driving RCA processes.
• Familiarity with CI/CD tools (Jenkins, Git Hub Actions, Git Lab CI, etc.).
• Experience with container orchestration (ECS, EKS, Kubernetes).
• Knowledge of message queues (Kafka, SQS, RabbitMQ).
• Exposure to microservices architectures.
• Certifications such as AWS Solutions Architect, AWS Sys Ops, or MongoDB DBA.
• Working experience with IoT devices, and Microsoft Intune.

[Pay range or salary or compensation]

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