Change Management Analyst

Location: Irving, TX 75063 (Onsite/Hybrid as applicable)

We are seeking a Change Management Analyst to join our client's Digital & IT Strategy and Governance team. This role is ideal for someone with strong IT Service Management (ITSM) experience who thrives in a fast-paced environment, enjoys working with cross‑functional teams, and has a passion for governance, process improvement, and data-driven decision-making.

• Manage the end-to-end lifecycle of IT change requests using Service Now Change Management
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• Review, validate, and maintain change records for accuracy, compliance, approvals, and documentation.
• Coordinate and facilitate weekly Change Advisory Board (CAB) meetings with engineering and business stakeholders.
• Monitor change requests to ensure adherence to governance processes and organizational policies.
• Analyze Service Now data to identify trends, risks, and opportunities for process improvement.
• Create reports, dashboards, and actionable insights using Excel and Service Now data.
• Maintain change management documentation and ensure audit readiness.
• Collaborate with engineering teams, business leaders, and stakeholders to drive successful change execution.
• Track historical metrics and identify recurring risk patterns to improve operational efficiency.

• Experience managing the end-to-end IT Change Management lifecycle
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• Hands‑on experience with Service Now Change Management modules.
• Strong understanding of ITSM/ITIL processes (ITIL Foundation certification is a plus).
• Advanced Microsoft Excel skills, including Pivot Tables, data comparison, reporting, and analysis.
• Experience facilitating Change Advisory Board (CAB) meetings.
• Strong analytical skills with the ability to identify trends, risks, and process improvements.
• Excellent written and verbal communication skills.
• Highly organized, detail-oriented, and capable of managing multiple priorities.
• Ability to influence stakeholders and hold teams accountable for timely change execution.

• ITIL Foundation Certification.
• Experience with governance, compliance, and audit processes.
• Experience creating reports and dashboards from Service Now data.
• Strong stakeholder management and facilitation skills.