Information Services Manager

Industry: Hospital and healthcare

Are you passionate about leading healthcare technology teams, driving application excellence, and delivering innovative information systems that improve patient care and operational performance?

We are seeking an experienced Manager, Information Services to lead the implementation, support, optimization, and lifecycle management of critical healthcare information systems. In this role, you will oversee teams, projects, and operational activities while partnering with clinical, operational, and technology stakeholders to deliver high-quality application services that support organizational objectives.

The ideal candidate combines strong healthcare IT expertise, leadership capabilities, project management experience, and a passion for continuous improvement. You will play a critical role in ensuring information systems are effectively managed, strategically aligned, and positioned to support future organizational growth.

• Lead the implementation, support, maintenance, and optimization of enterprise information systems and applications.
• Develop and execute strategies that align technology solutions with organizational goals.
• Ensure application services are delivered efficiently, effectively, and in accordance with established standards.
• Support application lifecycle management, including upgrades, enhancements, integrations, and optimization initiatives.
• Recruit, onboard, develop, and retain high-performing information services professionals.
• Provide coaching, mentoring, and professional development opportunities for team members.
• Conduct performance evaluations and support employee growth plans.
• Foster a collaborative, customer-focused, and high-performance team culture.

• Monitor daily operations and service delivery to ensure effective resource utilization and workload management.
• Establish priorities and coordinate activities across multiple projects and support initiatives.
• Manage team schedules, staffing needs, productivity, and performance metrics.
• Ensure operational issues are addressed promptly and effectively.

• Lead multiple concurrent technology initiatives, system implementations, upgrades, and optimization projects.
• Coordinate cross-functional teams and stakeholders to ensure successful project delivery.
• Manage project scope, timelines, resources, risks, and deliverables.
• Ensure initiatives remain aligned with business requirements and organizational priorities.

• Leverage healthcare operations knowledge to support the design, deployment, and maintenance of critical systems.
• Collaborate with clinical and business leaders to understand operational needs and recommend technology solutions.
• Support system reliability, usability, performance, and adoption.
• Drive best practices in application management and healthcare technology operations.

• Assist in developing and managing departmental budgets, forecasts, and resource plans.
• Monitor expenditures and ensure effective allocation of financial and human resources.
• Support strategic planning and long-term technology investment decisions.
• Balance operational needs with financial objectives.

• Identify and implement opportunities to improve service delivery, operational efficiency, and customer satisfaction.
• Promote continuous improvement across technology processes and workflows.
• Monitor industry trends, emerging technologies, and healthcare IT innovations.
• Recommend practical and cost-effective technology solutions that enhance organizational performance.

• Build strong relationships with clinical, operational, and executive stakeholders.
• Communicate project status, risks, issues, and recommendations clearly and effectively.
• Serve as a trusted advisor on information systems and technology-related initiatives.
• Support organizational change management and technology adoption efforts.

• Bachelor's Degree in:
• Computer Science
• Management Information Systems (MIS)
• Information Technology
• Business Administration
• Related field

• 3+ years of leadership experience in Information Technology or Information Services.
• Experience managing teams within a healthcare or complex technology environment.
• Experience supporting enterprise applications and customer-facing technology services.
• Proven ability to manage multiple projects and priorities simultaneously.
• Strong knowledge of healthcare information systems and healthcare operations.
• Experience working within highly matrixed organizations.

• Leadership & Team Management
• Project & Program Management
• Budgeting & Financial Management
• Resource Planning
• Customer Service & Support Management
• Strategic Planning
• Critical Thinking & Problem Solving
• Process Improvement
• Stakeholder Management
• Change Management
• Communication & Presentation Skills

• Experience managing…