Field Service Agent/Desktop Support Engineer
Job in
Irving, Dallas County, Texas, 75084, USA
Listed on 2026-07-31
Listing for:
NAM Info Inc
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
Three Locations:
Kansas City, MO/Irving, TX & Chino, CA
- Must Have Technical/Functional Skills
- Knowledge of trouble shooting of desktops, Printers
- Working experience in warehouse, Distribution center
- Basic Knowledge of network trouble shooting
- Knowledge of Service Now tool
- Responsible for troubleshooting, installation, maintenance, and service on designated equipment.
- Daily routine checkup of all printers in warehouse (300) and workstations (156)
- provide Maintenance and disposal of asset and tracking the inventory of the End user devices
- Deploy EUC devices and Equipment with the defined SLA.
- Troubleshoot and fix issues with laptops, printers and Mobile.
- IT Stockroom Management
- respond to customer inquiries regarding technical issues and management of escalations
- handle customers’ complaints and ensure customer satisfaction during closure.
- work closely with the operations team at Shepherdsville and provide guidance as to technical issues how to avoid them.
- also provide guidance on how to make operations more efficient from a technological point.
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