Network Engineer

Payrate

$50.00 - $53.79/hr.

This engineering position supports the activation, migration, modification and/or troubleshooting of various Client's VoIP services provided to our end-user customers and vendors in the Public Sector. Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Client's's network and provisioning systems.

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation conference bridges.
• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer work groups.
• Drive escalations with the appropriate internal/external teams for resolution.
• Complete all assigned tasks in Client's's workflow systems within the required SLA.
• Document detailed notes in applicable engineering systems/applications.

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP)
• Strong customer service/vendor management experience
• Willingness to work rotating shifts including occasional weekends and holidays
• Ability to obtain a government security clearance

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end
• Working knowledge of Cisco Broadsoft/Broadworks
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, Audiocodes)
• Working knowledge of Sonus switches and associated network components
• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive)

• Technically aligned Associate’s Degree or Bachelor's Degree... one or more years of relative work experience
• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents)

The typical base pay for this role across the U.S. is: $50.00 - $53.79/hr
. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages.

Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.