Software Engineer II - SRE RunOps Engineer

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The SRE Run Ops Engineer 2 is responsible for ensuring the reliability, availability, and performance of the 7

NOW delivery platform and associated services through proactive monitoring, incident response, and continuous improvement initiatives. This role combines software engineering principles with operations expertise to maintain high-availability systems that support 7-Eleven's digital delivery business. The SRE Run Ops Engineer 2 collaborates closely with development teams, product managers, and infrastructure engineers to implement automation, optimize system performance, and drive operational excellence. This position plays a critical role in maintaining service level objectives (SLOs) and enhancing the customer experience for 7

NOW users.

• Monitor, troubleshoot, and resolve production incidents for 7
  
  NOW platform services, ensuring minimal downtime and rapid restoration of service
• Design and implement automation solutions to reduce manual operational tasks and improve system reliability using scripting languages and infrastructure-as-code tools
• Participate in on-call rotation to provide 24/7 support for critical production systems and respond to alerts and incidents
• Collaborate with software engineering teams to improve application observability, implement monitoring solutions, and establish meaningful service level indicators (SLIs)
• Conduct post-incident reviews and root cause analysis to identify systemic issues and implement preventive measures
• Develop and maintain runbooks, operational documentation, and standard operating procedures for common operational scenarios
• Optimize cloud infrastructure costs and resource utilization across AWS or Azure environments supporting the 7
  
  NOW platform
• Implement and maintain CI/CD pipelines to enable safe and efficient deployment of application updates
• Perform capacity planning and performance tuning to ensure systems can handle current and projected traffic loads
• Work with security teams to implement and maintain security best practices, vulnerability remediation, and compliance requirements
• Contribute to disaster recovery planning and execute regular testing of backup and recovery procedures
• Mentor junior team members and share knowledge through documentation, training sessions, and code reviews

Education:

Bachelor's degree in computer science, Information Technology, Engineering, or equivalent practical experience.

Years of relevant work experience: 4+

Certifications / Licenses: AWS or Azure cloud certifications (Solutions Architect Associate, Sys Ops Administrator, or equivalent) preferred

• Proficiency in at least one programming or scripting language such as Python, Go, Bash, or Power Shell for automation and tooling development
• Strong understanding of cloud infrastructure services including compute, storage, networking, and managed services in AWS or Azure
• Experience with monitoring and observability tools such as Prometheus, Grafana, Datadog, New Relic, or Splunk
• Knowledge of configuration management and infrastructure-as-code tools including Terraform, Ansible, or Cloud Formation
• Solid understanding of Linux/Unix system administration, networking concepts, and distributed systems architecture
• Experience with CI/CD tools and practices including Jenkins, Git Lab CI, Git Hub Actions, or similar platforms. Experience utilizing AI to improve Observability, troubleshooting and resolution of production issues.
• Strong troubleshooting and analytical skills with ability to diagnose complex issues across multiple system layers
• Excellent communication skills with ability to clearly document technical processes and explain…